Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Pharmacy Help Desk
Cigna
01.2023 - Current
Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
Verified prescription information prior to entry in pharmacy computer system.
Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Confirmed customer information and insurance eligibility for prescriptions.
Collaborated with healthcare providers to clarify prescription details, ensuring patient safety and care.
Input patient information into computer system for prescription orders.
Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
Supported team members in achieving company goals by consistently meeting individual performance targets.
Crisis Counselor
Volunteers of Western Washington
09.2022 - Current
Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
Conversed with individuals in crisis which called or texted hotline for assistance.
Evaluated risk to client or others by gathering information and conducting assessments.
Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
Coordinated with local emergency responders during critical incidents, facilitating seamless collaboration between multiple parties involved in resolving crises efficiently.
Participated in relevant professional development opportunities to stay current with industry trends and enhance knowledge base as a Crisis Counselor.
Law Enforcement Specialist/Investigator
NCPDS Law enforcement
06.2022 - 01.2023
Evaluated Complaint and emergency-request information to determine response requirements
Verified that proper legal charges had been made against law offenders
Investigated illegal and suspicious activities
Wrote reports and case summaries to document investigations
Obtained and analyzed information on suspects, crimes and disturbances to solve cases, identify criminal activity and gather information for court cases
Identify victims circumstances meet the expectations of statures
Identify compensation and assess the need for compensation for victims to approve/deny based on the evidence criteria
Responded quickly to meet customer needs and resolve problems
Customer Service Specialist
Verizon Wireless
01.2017 - 09.2022
Serves customers by providing service and equipment information
Actively models commitment to VZW code of conduct and business guidelines
Provide telephone support to customers throughout the country
Multitasking while talking to customers and managing accounts
Troubleshooting devices and resolving service problems
Open customer accounts and perform first contact resolutions
Discover customers needs based on their inquiries and account history
Recommend useful devices and services based on customer needs
Expedite corrections and adjustments as needed within the company
Exercise teamwork to provide excellent customer experience
Build customer relationships for trust
Meet company statistics by achieving the goals for each quarter
Navigated multiple computer systems and applications and utilized search tools to find information
Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
Made appropriate account corrections to resolve customer problems
Participated in ongoing training to enhance own job skills and knowledge
Correctional Officer
Scotland County Correctional
02.2019 - 06.2022
Operated according to defined methods and procedures of discipline and rehabilitation of inmates
Effectively communicate with inmates, staff, and members of the general public
Performed safety searches of persons, places, and objects
Immediately responded at any time to emergency calls
Conducted continuous visual & audio surveillance of inmates, both indoors & outdoors
Transported inmates in departmental vehicles to hospital for medical treatment
Worked assigned post to maintain interior and exterior security for institution
Screened visitors and explained facility policies and requirements prior to entry
Inspected conditions of locks, window bars, grills, doors and gates at correctional facilities to ensure security and help prevent escapes
Settled disputes between inmates and collaborated with other officers to defuse escalated conflicts
Took prisoners into custody and escort to locations within and outside of facility, such as visiting room, courtroom and airport
Monitored inmate conduct in alignment with established policies and regulations
Social Work Volunteer
Epiphany family services
05.2017 - 06.2019
Communicate efficiently and effectively with clients and peers
Address clients needs revolving substance abuse, mental health and trauma
Help clients identify and utilize resources useful to their situation
Individual counseling sessions
Treatment planning to reach obtainable goals for each client
Crisis Counselor Volunteer
Rape Crisis - Crisis Hotline
10.2016 - 01.2017
Listened and provided support to callers in crisis and/or in need of information
Offered referrals and resources to crisis line callers
Supported victim while they processed emotions and concerns while validating his/her reactions
Became a liaison for the victim with family and/or other supports
Completed all case file paperwork in a timely manner
Correctional Officer
Scotland County Correctional
11.2013 - 08.2016
Operated according to defined methods and procedures of discipline and rehabilitation of inmates
Effectively communicate with inmates, staff, and members of the general public
Performed safety searches of persons, places, and objects
Immediately responded at any time to emergency calls
Conducted continuous visual & audio surveillance of inmates, both indoors & outdoors
Transported inmates in departmental vehicles to hospital for medical treatment
Worked assigned post to maintain interior and exterior security for institution
Searched inmates and cells for contraband and confiscated unauthorized items
Responded to legitimate questions, concerns and requests
Settled disputes between inmates and collaborated with other officers to defuse escalated conflicts
Maintained records of inmate identification and charges
Drove passenger vehicles and trucks used to transport inmates to other institutions, courtrooms, hospitals and work sites