NICHOLAS FELIX
Charlotte
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
6
6
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
09.2022 - Current
- Provide great customer service with an average score of 86% and a regionally ranking in the top 5 every month
- Communicate effectively with customers, vendors, and colleagues to optimize sales, customer service, and operational plans
- Maintain consistent sales performance by utilizing appropriate techniques to achieve monthly sales targets Ranks as the top sales trainee for 11 out of 12 months
- Market and build relationships to generate new business and maintain existing relationships to meet growth objectives
- Produce a significant amount in annual store sales and increase operational profit by controlling costs and increasing revenue
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Maintained friendly and professional customer interactions.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Business Owner
All Star Movers LLC.
04.2021 - Current
- Performs all corrections for Project Team, including but not limited to Move Management, Project Management (LegalZoom), HR, and Accounting (Intuit)
- Managed and trained a total of 15+ employees with full employee retention
- Multi-Channel marketing experience, including social media marketing, online advertising campaigns, and in-person marketing
- Provide support and management for 75% of moving software (Granot, Home Adviser, and Angi Leads) and escalate job requests
- Safely and efficiently load customers boxes, furniture, and other possessions into and out of trucks to ease the risk of property damaged, resulting in poor professional representation
- Operated 10 to 26 Foot trucks while loading and unloading the Truck as needed, including Use of mechanized lift on the back of the truck
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Certification Associate
Construction Management Associate of America (CMAA)
02.2019 - 04.2021
- Serves as the primary point of contact to provide project management support during the first-step in the construction management certification application process for 50+ individuals per day
- Utilizes Salesforce to provide applicants with supporting materials and to manage their sensitive information throughout the certification process
- Increased Certified Construction Management (CCM) first-time approval rate by 25% through prompt processing including document review for accuracy to inform applicants of errors, revisions needed, etc
- Collaborates with the Director of Certification to process applications for certification and recertification while communicating with applicants on the point-in-pipeline of their application
- Maintains compliance with American National Standards Institute (ANSI) regulations by ensuring audit and inspection systems are up-to-date for audits (on a six-month basis)
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
Education
B.A. - Criminal Justice
North Carolina A&T
University (NCAT)
Skills
- Project Management
- Technical Support
- Legalzoom
- Intuit
- (Windows/Mac OS)
- SalesForce
- GRETL, SPSS, SQL
- Adobe Creative Suite
- Customer Service
- MS Office Suite
- (Advanced Excel - V-
- Lookup/Pivot Tables)
Timeline
Branch Manager
Enterprise Rent-A-Car
09.2022 - Current
Business Owner
All Star Movers LLC.
04.2021 - Current
Certification Associate
Construction Management Associate of America (CMAA)
02.2019 - 04.2021
B.A. - Criminal Justice
North Carolina A&T
University (NCAT)
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