I'm a manager who truly tries to focus on engaging our guests in a way that makes them want to come back to us consistently, and provides the training to empower my staff to give that experience. My goal is always for people to leave happier than they came in. I'm a Hands-On kind of manager who likes to get things done. I've never asked my staff to do anything that I can't or won't do myself and I plan on bringing that same mentality into any job I happen to have.
I maintain the floor, keep track of labor and sales. Cook and work as a server assistant as needed. Reconciling the safe at the end of the night, batching credit cards, and handling guest interactions. Wrote schedules when necessary, and handled employee interactions and problems on shift.
Worked behind the bar and on the sales floor to ensure smooth guest interactions, and timely service. My focus was always on guest satisfaction, and ensuring that folks wanted to come back.
Handling guest interactions, ensuring smooth food service. Was responsible for training and testing newer servers on their knowledge and ability.