Nicholas Vernon
Wilmington
Summary
An experienced manager with a focus in Operations who has completed a Bachelor of Science in Business Administration and Management seeking a full-time position in Management within a company committed to internal growth opportunities and community engagement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Area Manager I
Amazon
05.2023 - Current
- Successfully complete the Situational Leadership training through Amazon for Operations leaders.
- Attended Acceleration Academy at CLT2 in Charlotte, NC where I was the SME for sharing information to other leaders on how to read, drive, and maintain DICE settings by reading data and forecasting.
- Maintained a Leadership Behavior Index score higher than 95% during my entire tenure at Amazon YTD. This exemplifies my Leadership Skills at a high level.
- Coordinated a project to enhance efficiency using LEAN methods for same-day delivery. This included organizing structure and collecting real data to reduce waste in the operation while coaching employees innovatively. Reduced wasted time by 20%.
- Assisted with the implementation of developing a more efficient process through Pick & Stage by reducing time spent completing the operation. During this process, we used LEAN methods to reduce waste and enhance safety.
- Supervised 100+ employees including oversight of RC Sort IXD operations, performance reviews and coaching, metrics, and quality assurance.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Used forecasting methods to drive metrics and data to respond to dynamic workflow changes.
- Monitored costs and adjusted labor, and staff to exceed goals.
- Coached and Developed seven team members leading to their promotion and development through the organization.
Package Handler/Sortation Leader
FedEx Express
11.2020 - 12.2022
- Ensuring that arrival packages made it to their designated location promptly
- These included returned and pick-up packages that were sorted on a daily basis.
Assistant Manager
Autobell Carwash
07.2016 - 08.2022
- Ranked #1 in Sales for 4 consecutive months before being promoted to Assistant Manager
- Designed a new sales pitch for employees that helped lead the location to #1 in Sales for consecutive months
- Recruited over 10 future leaders for the organization as part of the recruitment and retention process.
Education
Bachelor of Science - Business Administration and Management
Methodist University
Fayetteville, NC05.2024
Skills
- Cross-Functional Teamwork
- Human Resources Management
- Operations Management
- Product Management
- Negotiation
- Customer Service
- Forecasting skills
- Process Improvements
- Public Speaking
- Controlling costs
Leadership And Community Engagement
- Pi Kappa Alpha | Advisor Former: Secretary/Treasurer/ President
- Roadside Clean-Up
- Cycle for Life
- Toys for Tots
- Operation Christmas Child
- Trunk or Treat
- Breast Cancer Awareness
- National Hazing Prevention
- Leadership Workshops
Certification
- Negotiations work
- Google Ad-Works
- LEAN Six Sigma Green Belt
Coursework
- Management Science
- Business Law
- Business and Society
- Business Ethics
- Statistics
- Marketing Research
- Human Resource Management
- Accounting
- Management and Organization
- E-Commerce
- Consumer Behavior
- Managerial Finance
- Negotiation
- Organizational Behavior and Theory
- Labor Relations Law
- Business Policy and Theory
- Professional Selling
- Marketing Technologies
Timeline
Operations Area Manager I
Amazon
05.2023 - Current
Package Handler/Sortation Leader
FedEx Express
11.2020 - 12.2022
Assistant Manager
Autobell Carwash
07.2016 - 08.2022
Bachelor of Science - Business Administration and Management
Methodist University
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