Nicholas Ryback
Smithfield,NC
Summary
Team-oriented self-starter bringing 12 years in training, staff development, management and human resources. Exceptional communication, analytical and organizational skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior People Development Manager
Healthcare Services Group Inc.
02.2023 - Current
- Oversee 9 People Development Managers who manage Over 1,600 Accounts totaling over 20,000+ Employees.
- Review national, state, and county regulations for credentialing requirements and enforce regulations throughout the company.
- Developed and implemented a comprehensive training program to increase employee productivity, morale, and Retention.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Selected and assigned instructors to conduct specific training programs.
- Developed departmental systems and procedures to better align workflow processes.
- Tested all training software and hardware before commencing training programs.
- Developed and implemented a comprehensive training program to increase employee productivity and morale.
People Development Manager
Healthcare Services Group
07.2022 - 02.2023
- Communicated all learning and performance objectives, schedules, and training assessments to upper management weekly.
- Lead daily, weekly, and monthly coaching, counseling, and feedback sessions.
- Diversify instruction and strengthen learning opportunities through alternate training methods to enhance program success.
- Continually evaluate the success of training programs and recommend improvements to upper management to enhance effectiveness.
- Train staff during demonstrations, meetings, conferences, and workshops on dining operations.
- Review resumes, employment applications, and interview applicants to evaluate work history and other qualifications.
- Oversaw 250 Account Managers for Training and Development
Divisional Credential Coordinator
Healthcare Services Group
08.2021 - 07.2022
- Ensured dining services market practices and certifications followed the latest government agency guidelines.
- Assisted senior leadership in ensuring managers achieved state-required credentials.
- Helped develop other DCC's to ensure consistent messaging was given nationwide.
- Provided manager support on all levels of course certification for over 1200+ managers.
Dining Services Training Manager
Healthcare Services Group
01.2021 - 08.2021
- Monitored food production and corrected issues in preparation, portioning, and other areas.
- Kept food inventory levels in line with expected demands.
- Maintained exceptional safety and sanitation standards while motivating staff to perform efficiently.
- Proactively ensured facilities met federal and state regulations
- Purchased food and cultivated strong vendor relationships.
- Led projects and analyzed data to identify opportunities for improvement
- Managed new employee orientation training process for more than 20 employees each year.
Training Manager - Environmental Services
Healthcare Services Group Inc.
04.2018 - 01.2021
- Communicated all learning and performance objectives, schedules, and training assessments to upper management weekly.
- Trained new hires to perform cross-training exercises with experienced workers.
- Coordinated ongoing technical training and personal development classes for staff members.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Trained staff during demonstrations, meetings, conferences, and workshops on proper floor care and cleaning techniques.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
District Manager
Healthcare Services Group Inc
01.2015 - 04.2018
- Hired and oversaw 15 managers and supervisors
- Built positive and productive relationships with Clients and field leadership
- Resolved worker complaints to enhance operations and ensure employee loyalty
- Increased customer satisfaction scores by 60%
- Supervised 15 locations to ensure high-quality standards of operation
- Served as a role model to ensure best practices for customer service and operations
- Managed all payroll functions for over 200 employees
- Oversaw Health,CMS,OSHA, and Labor Board Inspections. Ensure all policies are in place to ensure no fines or citations.
- Supervised various locations, enforcing high-quality standards of operation.
Account Manager / Regional Training Manager
Healthcare Services Group Inc.
07.2013 - 01.2015
- Established and optimized schedules to keep coverage and service aligned with forecasted demands.
- Monitored employee performance and developed improvement plans.
- Set and enforce policies focused on increasing team productivity and strengthening operational efficiency.
- Trained team members in successful strategies to meet operational targets.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Implemented new learning strategies depending on employees' skill levels.
- Coordinated and prioritized required training courses for 500 employees.
Education
Food Service Management - Nutrition & Foodservice Professional Training
University of Florida
Gainesville, FL02.2021
High School Diploma -
John Stark Regional High School
Weare, NH2011
Skills
- Employment law
- Talent acquisition
- Organizational development
- Labor relations
- Employee engagement
- Workforce planning
- Coaching and mentoring
- Learning management systems
- Diversity and inclusion
Certification
Certified Dietary Manager, Certified Food Protection Professional (CDM,CFPP)
Food Protection Manager
Allergens Certificate
Timeline
Senior People Development Manager
Healthcare Services Group Inc.
02.2023 - Current
People Development Manager
Healthcare Services Group
07.2022 - 02.2023
Divisional Credential Coordinator
Healthcare Services Group
08.2021 - 07.2022
Dining Services Training Manager
Healthcare Services Group
01.2021 - 08.2021
Training Manager - Environmental Services
Healthcare Services Group Inc.
04.2018 - 01.2021
District Manager
Healthcare Services Group Inc
01.2015 - 04.2018
Account Manager / Regional Training Manager
Healthcare Services Group Inc.
07.2013 - 01.2015
Food Service Management - Nutrition & Foodservice Professional Training
University of Florida
High School Diploma -
John Stark Regional High School
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