Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
MILITARY EXPERIENCE
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Nicholas Powers

Fuquay-Varina,NC

Summary

IT professional prepared for advancing IT infrastructure management and system reliability. Proven ability to manage servers, networks, and hardware, ensuring seamless operations. Known for strong team collaboration and adaptability to evolving technological needs, excelling in system troubleshooting and performance optimization.

Overview

2027
2027
years of professional experience
1
1
Certification

Work History

SYSTEM ADMINISTRATOR

Cisco
Morrisville, NC
08.2012 - Current
  • Constructed and configured test beds to align with topology diagrams, ensuring optimal performance of Cisco devices in data center environments.
  • Implemented console server setups for efficient control of multiple switches and IXIA traffic generators, enhancing operational efficiency.
  • Achieved top performance across the company by consistently exceeding case resolution quantity and maintaining high customer satisfaction levels.
  • Diagnosed and resolved hardware connectivity and software/image issues on diverse Cisco devices.
  • Implemented Linux OS and SMU updates on ESXi systems to address and mitigate security vulnerabilities.
  • Assisted in the installation and configuration of routers, switches, servers, and traffic generators for optimal network performance. Supported cable management processes to ensure organized and efficient setups. Helped maintain power distribution units (PDUs) for reliable equipment operation..
  • Facilitated asset tracking through RFID tagging and ensured accurate data entry into centralized databases.
  • Administered system configurations and monitored network performance to ensure optimal functionality.
  • Provided mentorship to junior staff, focusing on best practices and technical expertise in system management and troubleshooting.
  • Identified and addressed hardware and software malfunctions to maintain operational efficiency.

NETWORK ANALYST

AT&T
01.2012 - 06.2012
  • Analyzed and resolved issues in wide area network environment, supporting customers with T1 to Gigabit Ethernet connections.
  • Troubleshot malfunctions of network hardware and circuits in tier 2 NOC, restoring operational issues and services.
  • Maintained customer edge routers within AT&T network, ensuring optimal performance and reliability.

TECHNICAL SUPPORT TECHNICIAN II

Sprint
05.2010 - 06.2011
  • Diagnosed hardware and systems failures per Sprint’s procedures, reducing customer downtime.
  • Troubleshot various enterprise systems and technical issues involved with providing ISP connectivity to customers.
  • Troubleshot enterprise systems and technical issues, ensuring reliable ISP connectivity for customers.
  • Monitored alarms for voice/data systems 24x7 through Netcool systems, maintaining operational readiness.

NETWORK CONTROL TECHNICIAN

Verizon
  • Opened and resolved trouble tickets while monitoring wide area networks during critical outages, achieving a ranking in the top 10% of group ticket resolution.
  • Handled Troubleshooting and resolving issues on various equipment and circuits in network including Juniper, Cisco, and Lucent products along T1, T3, Gigabit Ethernet and multiple fiber optic links.
  • Trained junior technicians on best practices for network monitoring and troubleshooting techniques, fostering a knowledgeable team environment.

Education

B.A. Degree - Entertainment Communications

Virginia Commonwealth University
Richmond, VA

Skills

    Cisco IOS,IOS XR,IOS XE,NX-0S
    Linux Servers
    VMware
    ESXi,CIMC
    Cisco ASR,GSR,Catalyst,NCS,Nexus
    Traffic Generators; Ixia,Spirent
    Ethernet-Gigabit,10,100,400,800 Gbps
    Fiber Optic-SMF,MMF,0M1-OM5
    Cabinet Layout topologies
    RJ-45
    Smart PDUs
    Juniper Routers
    Protocols:TCP/IP,DNS,SSH,SFTP,DHCP,ICMP,Telnet,OSPF,EIGRP,BGP,ISIS
    Software: Database,Network Monitoring,Case Managememt,Smart Power

Accomplishments

Top Performer of Case Metrics Throughout Department on East Coast.

Certification

  • Cisco CCNA, CS010085197, 2009 and 2015
  • President of NOVA Toastmasters, 2011-06-01-2012-06-01

Timeline

SYSTEM ADMINISTRATOR

Cisco
08.2012 - Current

NETWORK ANALYST

AT&T
01.2012 - 06.2012

TECHNICAL SUPPORT TECHNICIAN II

Sprint
05.2010 - 06.2011

NETWORK CONTROL TECHNICIAN

Verizon

B.A. Degree - Entertainment Communications

Virginia Commonwealth University

MILITARY EXPERIENCE

U.S. Army, A/CO, 3/327th, 101st, Ft. Campbell, Infantry, Graduated Air Assault School, Received the Army Achievement Medal and Good Conduct Medal Awards
Nicholas Powers