Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Leonard

Apex

Summary

Dynamic and dedicated professional with experience at The Dugout Sports Grill, excelling in food handling and customer service. Proven ability to enhance customer satisfaction and drive sales through effective upselling. Strong teamwork and conflict resolution skills, complemented by a commitment to maintaining a safe and inviting environment for guests.

Overview

2026
2026
years of professional experience

Work History

Food Server

The Dugout Sports Grill
05.2024 - 08.2025
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Cultivated warm relationships with regular customers.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Increased sales significantly by upselling higher-end products to customers.

Pet Sitter

Joanne Cooling
2023 - 2024
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Communicated professionally with pet owners via phone, email, and text.

Volunteer Lacrosse Camp Coach

Cardinal Gibbons High School
06.2023 - 06.2023
  • Worked with other coaches to organize practice sessions for youth players, focusing on skill development, teamwork and sportsmanship
  • Foster a positive team environment that emphasizes respect, accountability and a love for the sport


Education

Bachelor of Science - Entrepreneurship

University of South Carolina
Columbia, South Carolina, SC
05-2028

High School Diploma -

Cardinal Gibbons High School
Raleigh, NC
05-2024

Skills

  • Food handling
  • POS system operations
  • Food safety practices
  • Time management
  • Teamwork and conflict resolution

Timeline

Food Server

The Dugout Sports Grill
05.2024 - 08.2025

Volunteer Lacrosse Camp Coach

Cardinal Gibbons High School
06.2023 - 06.2023

Pet Sitter

Joanne Cooling
2023 - 2024

Bachelor of Science - Entrepreneurship

University of South Carolina

High School Diploma -

Cardinal Gibbons High School
Nicholas Leonard