Nicholas Leonard
Apex
Summary
Dynamic and dedicated professional with experience at The Dugout Sports Grill, excelling in food handling and customer service. Proven ability to enhance customer satisfaction and drive sales through effective upselling. Strong teamwork and conflict resolution skills, complemented by a commitment to maintaining a safe and inviting environment for guests.
Overview
2026
2026
years of professional experience
Work History
Food Server
The Dugout Sports Grill
05.2024 - 08.2025
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Cultivated warm relationships with regular customers.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Increased sales significantly by upselling higher-end products to customers.
Pet Sitter
Joanne Cooling
2023 - 2024
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email, and text.
Volunteer Lacrosse Camp Coach
Cardinal Gibbons High School
06.2023 - 06.2023
- Worked with other coaches to organize practice sessions for youth players, focusing on skill development, teamwork and sportsmanship
- Foster a positive team environment that emphasizes respect, accountability and a love for the sport
Education
Bachelor of Science - Entrepreneurship
University of South Carolina
Columbia, South Carolina, SC05-2028
High School Diploma -
Cardinal Gibbons High School
Raleigh, NC05-2024
Skills
- Food handling
- POS system operations
- Food safety practices
- Time management
- Teamwork and conflict resolution
Timeline
Food Server
The Dugout Sports Grill
05.2024 - 08.2025
Volunteer Lacrosse Camp Coach
Cardinal Gibbons High School
06.2023 - 06.2023
Pet Sitter
Joanne Cooling
2023 - 2024
Bachelor of Science - Entrepreneurship
University of South Carolina
High School Diploma -
Cardinal Gibbons High School