Nicholas Horne
Willard,NC
Summary
Detail-oriented professional skilled in customer service, complaint handling, and training. Proven ability to enhance customer satisfaction and streamline processes, driving efficiency and loyalty.
Dedicated Customer Experience Specialist known for attention to detail and professionalism. Proven ability to analyze customer interactions and implement process improvements that enhance service delivery and boost client loyalty.
Professional service specialist with deep expertise in customer support and technical troubleshooting. Skilled in managing service requests, providing solutions, and ensuring client satisfaction. Strong focus on team collaboration, adaptability, and delivering consistent results. Proficient in CRM systems, problem-solving, and communication. Recognized for reliability and ability to thrive in fast-paced environments.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Dynamic individual with hands-on experience in Parts management and sales and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SCS - Service Center Specialist
Xylem Dewatering Solutins INC.
Wilmington, NC
12.2022 - Current
- Managed customer inquiries and provided product information to enhance service satisfaction.
- Coordinated logistics and scheduling for timely service delivery of dewatering equipment.
- Developed process improvements that increased efficiency in service order processing and tracking.
- Maintained accurate records of service transactions, ensuring compliance with company standards and policies.
- Conducted regular audits of service center operations, ensuring adherence to established policies and procedures at all times.
- Tracked individual and team performance metrics closely, identifying areas for improvement and providing targeted coaching where needed.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved accounting, service and delivery concerns.
- Identified opportunities for process improvements, leading to increased efficiency and cost savings.
Education
High School Diploma -
Pender High School
Burgaw, NC06.2018
Skills
- Professionalism and work ethic
- Active listening techniques
- Complaint handling
- Sales and upselling techniques
- Resourcefulness and initiative
- Product knowledge expertise
- Customer service
- Computer skills
- Order fulfillment
- Data processing
- Technical support
- Cost estimation
- Point-of-sale system
- Maintenance reporting
- Bill preparation
- Teamwork
Certification
- Licensed CPR provider - renews every 2 years
Timeline
SCS - Service Center Specialist
Xylem Dewatering Solutins INC.
12.2022 - Current
High School Diploma -
Pender High School