Nicholas Brummer
Wilmington
Summary
Dynamic leader with a proven track record at Informative Research, adept in project management and conflict resolution. Excelled in enhancing team performance and operational efficiency by fostering collaboration and implementing quality control measures. Recognized for exceptional coaching abilities and a customer-focused approach, significantly improving team productivity and client satisfaction.
Overview
10
10
years of professional experience
Work History
Team Lead - Operations
Informative Research
10.2020 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed project timelines, resulting in streamlined processes and improved delivery.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
Supervisor of Operations
Factual Data
03.2017 - 10.2020
- Facilitated training sessions for new employees to enhance onboarding experience and skill development.
- Identified bottlenecks in workflow by analyzing operational procedures.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Senior Agent
Applied Underwriters Inc
04.2015 - 09.2016
- Interacted with peers in other departments, which promoted continuous share of information required for job tasks.
- Oversaw daily operations at the agency, ensuring compliance with all industry regulations and guidelines.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Education
Bachelor of Arts - History
University of Nebraska At Omaha
Omaha, NEHigh School Diploma -
Westside Highschool
Omaha, NE05-2009
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Trend tracking
- Project management
- Program development
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Staff training
Timeline
Team Lead - Operations
Informative Research
10.2020 - Current
Supervisor of Operations
Factual Data
03.2017 - 10.2020
Senior Agent
Applied Underwriters Inc
04.2015 - 09.2016
Bachelor of Arts - History
University of Nebraska At Omaha
High School Diploma -
Westside Highschool
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