Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Timeline
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Nichelle Sands

Greensboro

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Operations Sales & Service Supervisor

First Citizens Bank & Trust
03.2022 - 05.2025
  • Operational oversight over the branch, ensuring compliance with operations policies and procedures.
  • Research and resolve transaction discrepancies.
  • Educating customer on products, services available and introductions to various financial partners within the company.
  • Team building, coaching and performance reviews.
  • Assist Private Wealth Bakers and Business Bankers with account opening and loan documentation.
  • Process domestic and International wire.
  • Provide Notary Service.

Branch Manager

Woodforest National Bank
07.2010 - 12.2021
  • Manage daily operations; team up with other managers to ensure adequate coverage.
  • Direct and delegate operational and sales responsibilities for branch employees.
  • Supervise teller transactions for the purpose of determining risk and recommend course of action.
  • Responsible for marketing bank products and services.
  • Monitor branch performance, branch reports, and budget information.

Store Supervisor

TD BANK
05.2007 - 07.2010
  • Supervise Teller/Customer Service Representatives.
  • Provide training/coaching for consumer banking and loan products.
  • Monitor the sales and referral process.
  • Review/ Decision consumer loan applications within lending authority.
  • Perform monthly internal audits.
  • Foster and support the WOW! Culture. Help expand community relations.
  • Perform monthly internal audits.
  • Maintenance customer accounts.
  • Provide training and coaching for new staff.

Education

Associate - Merchandising and Buying

Fashion Institute of Technology
New York, NY

Skills

  • Operational oversight
  • Risk assessment
  • Customer education
  • Team building
  • Loan documentation
  • Transaction resolution
  • Performance evaluation
  • Regulatory compliance
  • Customer service
  • Training and coaching

Certification

  • Notary Public

Affiliations

Junior Achievement Volunteer Grades K-12

Accomplishments

  • Award for Highest New Account Acquisition in market area
  • Award for Outstanding rating on Annual Branch Audit
  • Recognized for exceptional employee retention

Timeline

Operations Sales & Service Supervisor

First Citizens Bank & Trust
03.2022 - 05.2025

Branch Manager

Woodforest National Bank
07.2010 - 12.2021

Store Supervisor

TD BANK
05.2007 - 07.2010

Associate - Merchandising and Buying

Fashion Institute of Technology

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Nichelle Sands