Niasia Johnson
Rocky Point
Summary
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Diligent College Student focused on Human Development and Family Studies and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Motivated (Waitress - Server )with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused and reliable ( Waitress - Server) bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
East Coast Wings + Grill
2023.02 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new servers on restaurant policies and procedures.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Customer Associate/Cashier
Food Lion
2020.06 - 2022.08
- Maximize positive customer service experience
- Assist customers in finding specific grocery items
- Supervise cashiers, provide customer service, sell money orders, complete lottery transactions, use cash registers, and reconcile registers at the end of the day
- Maintain an atmosphere of enthusiastic customer awareness with a primary emphasis on fast and easy customer service while maintaining service standards.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Cashier/Customer Service and cook
McDonald's
2019.10 - 2020.05
- Maximize positive customer service experience
- Assist customers in finding menu items
- Operate both manual and semi-automatic espresso machines, as well as commercial coffee brewers
- Advised customers on coffee blends, roasts, teas, specialty espresso beverages, and artisanal pastries, offering accurate, detailed information about origin and flavor
- Taking customer orders and collecting payment
- Ensure items are well-stocked for each shift
- Preparing and cooking food that is ordered by the customer
- Ensure work station is thoroughly sanitized and cleaned for preparing the meal
- Exercising cleaning techniques throughout my shift.
Education
Human Development And Family Studies
University of North Carolina
Greensboro, North Carolina05.2025
High School Diploma -
Heide Trask High School
ROCKY POINT, NC05.2021
Skills
- Customer Support
- Problem-Solving
- Honest and Ethical
- Cleaning and Sanitizing
- Payment Processing
- Customer Transactions
- Employee Training
- Cash Handling
- Call Response and Transfer
- Problem Solving
- Problem Resolution
- Order Taking
- Cleanliness
- Service Quality
- Food safety awareness
- Beverage Preparation
- Handling Complaints
- Complex Problem-Solving
- Complaint resolution
- Cleaning and sanitizing
- Decision-Making
- Team Leadership
- Workflow Coordination
- Staff Training
- Age Verification
Timeline
Restaurant Waiter
East Coast Wings + Grill
2023.02 - Current
Customer Associate/Cashier
Food Lion
2020.06 - 2022.08
Cashier/Customer Service and cook
McDonald's
2019.10 - 2020.05
Human Development And Family Studies
University of North Carolina
High School Diploma -
Heide Trask High School
Similar Profiles
Callie DavisCallie Davis
Host/Cashier/Server/Food Runner at East Coast Wings + GrillHost/Cashier/Server/Food Runner at East Coast Wings + Grill
Mia ZampinoMia Zampino
Bartender at East Coast Wings + GrillBartender at East Coast Wings + Grill
TaShyla HamiltonTaShyla Hamilton
Manager at East Coast Wings + GrillManager at East Coast Wings + Grill