Summary
Overview
Work History
Education
Skills
Timeline
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Niasia Anthony

Scotland Neck

Summary

Dynamic insurance agent with a proven track record at AXION, excelling in client relations and new client acquisition. Leveraged CRM software to enhance customer service and consistently surpassed sales quotas. Known for professionalism and ethics, I foster strong client relationships, ensuring tailored insurance solutions that drive satisfaction and retention.

Overview

9
9
years of professional experience

Work History

Insurance Agent

AXION
04.2023 - Current
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
  • Mentored junior agents, sharing industry insights and best practices for success in the field.
  • Utilized CRM software to manage client relationships.

Insurance Agent

Kemper Life
01.2021 - 03.2023
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.

Customer Service Representative

Alorica
06.2016 - 12.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

HS Diploma -

Southeast Halifax High
Halifax, NC
05.2016

Skills

  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales
  • Client relations
  • Client retention
  • Account management
  • New client acquisition
  • Policy writing
  • Upselling
  • CRM software
  • Leads prospecting

Timeline

Insurance Agent

AXION
04.2023 - Current

Insurance Agent

Kemper Life
01.2021 - 03.2023

Customer Service Representative

Alorica
06.2016 - 12.2020

HS Diploma -

Southeast Halifax High

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Niasia Anthony