Nelson Simmons
Charlotte
Summary
Hardworking manager prioritizing day-to-day operations and customer service. Comfortable leading a team and motivating coworkers.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Autobell Car Wash Inc
Charlotte
08.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised staff to ensure customer service excellence and team productivity.
- Trained new employees on operational procedures and safety protocols.
- Handled customer inquiries and resolved issues to enhance satisfaction.
Deck Manager
Swimmac Carolina
Huntersville
06.2022 - Current
- Collaborated with other departments to enhance overall operational efficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Resolved conflicts among team members to maintain a positive work environment.
Education
Bachelor of Civil Engineering - Civil Engineering
Central Piedmont Community College
Charlotte, NC04-2028
Skills
- Project management
- Effective communication
- Customer service
- Team building
- Motivational techniques
- Staff management
- Customer service management
Accomplishments
- Came second in high school states for swimming
Affiliations
- training for a half ironman
- training for remaking the Jamaican national team
Timeline
Assistant Store Manager
Autobell Car Wash Inc
08.2023 - Current
Deck Manager
Swimmac Carolina
06.2022 - Current
Bachelor of Civil Engineering - Civil Engineering
Central Piedmont Community College