Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Nelson Simmons

Nelson Simmons

Charlotte

Summary

Hardworking manager prioritizing day-to-day operations and customer service. Comfortable leading a team and motivating coworkers.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Autobell Car Wash Inc
Charlotte
08.2023 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised staff to ensure customer service excellence and team productivity.
  • Trained new employees on operational procedures and safety protocols.
  • Handled customer inquiries and resolved issues to enhance satisfaction.

Deck Manager

Swimmac Carolina
Huntersville
06.2022 - Current
  • Collaborated with other departments to enhance overall operational efficiency.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Resolved conflicts among team members to maintain a positive work environment.

Education

Bachelor of Civil Engineering - Civil Engineering

Central Piedmont Community College
Charlotte, NC
04-2028

Skills

  • Project management
  • Effective communication
  • Customer service
  • Team building
  • Motivational techniques
  • Staff management
  • Customer service management

Accomplishments

  • Came second in high school states for swimming

Affiliations

  • training for a half ironman
  • training for remaking the Jamaican national team

Timeline

Assistant Store Manager

Autobell Car Wash Inc
08.2023 - Current

Deck Manager

Swimmac Carolina
06.2022 - Current

Bachelor of Civil Engineering - Civil Engineering

Central Piedmont Community College

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Nelson Simmons