NEIL SULLIVAN
Waxhaw,NC
Summary
Aspiring Cybersecurity and Information Technology Specialist with a recent professional certification earned from UNC Charlotte’s Cybersecurity Bootcamp. An energetic collaborative team player who is able to think like a cybersecurity professional by assessing threats and mitigating risks within fast-paced environments. Capable of configuring and auditing servers as well as hardening and securing them from malicious attacks. Actively pursuing new entry-level opportunities within the Information Technology field.
Overview
9
9
years of professional experience
Work History
Car Detailer
Enterprise Rent-A-Car
03.2025 - Current
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Provided exceptional customer service and addressed customer inquiries.
- Provided exceptional customer service by addressing specific concerns or requests during the detailing process.
Team Member
Autobell Car Wash
01.2018 - Current
- Ensures an excellent customer experience by cleaning and applying disinfectant to the interior/exterior of vehicles.
- Complies with Autobell’s cleaning and sanitation procedures to deliver a satisfactory result.
- Recognizes opportunities that improves the vehicle cleaning process and boosts productivity.
- Proactively mitigates risk and resolves customer issues by addressing their concerns and delivering personalized solutions.
Team Member
Certified Collision Services
01.2017 - 01.2018
- Worked closely with customers to gather information during the vehicle intake process by asking questions about their repair request, notifying them of updates, and providing a positive service experience.
- Partnered closely with team members and management during summer seasons to exceed customer expectations.
Education
Cybersecurity Certification Bootcamp -
UNC Charlotte
Charlotte, NC01.2022
Credits toward Bachelor of Science Degree - Computer Science
UNC Charlotte
Charlotte, NC01.2021
Credits toward Bachelor of Science Degree -
Central Piedmont Community College
Charlotte, NC01.2020
Credit toward Bachelor of Science Degree -
Wingate University
Wingate, NC01.2018
Skills
- Cryptography & Encryption Computer Science Logic & Algorithms Cybersecurity CIA Triad Compliance Risk Analysis Risk Mitigation Governance Disaster Recovery Business Continuity Planning System Administration Network Security Defensive Security Server Configuration Bash Scripting & Programming Active Directory Network Architecture Operations & Security Cloud Security & Virtualization Email & Wireless Security Incident Response Forensics Data Extraction & Recovery Pivoting Networks Web Vulnerabilities Web Applications Pen Testing
- CompTIA Splunk Linux Kerberos Dash Scripting Wireshark Burp Suite Webshells Zenmap MySQL XSS Microsoft (MS) Office Suite Google Suite
- Customer service Automotive detailing
Timeline
Car Detailer
Enterprise Rent-A-Car
03.2025 - Current
Team Member
Autobell Car Wash
01.2018 - Current
Team Member
Certified Collision Services
01.2017 - 01.2018
Cybersecurity Certification Bootcamp -
UNC Charlotte
Credits toward Bachelor of Science Degree - Computer Science
UNC Charlotte
Credits toward Bachelor of Science Degree -
Central Piedmont Community College
Credit toward Bachelor of Science Degree -
Wingate University
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