Greta Gismala
Charlotte,NC
Summary
Dependable hard- working professional with over 20 years in the financial/banking industry. With a deep understating of working in high paced environments in team and individual settings. Detailed oriented with strong analytical skills with the aptitude to provide excellent customer service and accurate work. Goal oriented with the ability to foster strong working relationships and productive work environments.
Overview
24
24
years of professional experience
Work History
Senior Fraud and Claims Ops (EFD)
Wells Fargo N.A
09.2020 - Current
- Reduced fraud losses by implementing advanced detection techniques and strategies.
- Led a team of fraud analysts, resulting in increased efficiency and case resolution rates.
- Analyzed large sets of data for potential fraudulent activity, identifying areas of concern and mitigating risks.
- Educated employees on best practices for detecting and preventing financial crime incidents within the organization.
- Managed relationships with external vendors supporting fraud detection capabilities, ensuring optimal performance levels were maintained.
- Provided expert guidance on developing policies and procedures related to fraud management.
- Monitored industry trends regarding financial crime threats and adapted mitigation strategies accordingly.
Fraud Services
Wells Fargo, NA
07.2020 - 09.2020
- Provide risk support to retail branch team members, reviewing customer transactions to detect potential fraud situations and take appropriate action to mitigate loss to Wells Fargo N.A
- And customers
- We satisfy our customers' financial needs and help them succeed financially
- Evaluate cases of moderate risk, complexity or exposure using various resources and tools, including multiple online systems to make a recommendation regarding case disposition
- Contact customers and/or vendors to verify legitimate transactions/information
- JOB SHADOW
- Rapid Response Team
- Evaluate high risk fraud claims: Embezzlement, Wire Transfer Fraud, Cyber Financial Crime, AML, and Counterfeit/Stolen Checks
- Research, compile and perform complex analysis on high risk fraud claims
- Serve as a key contact for internal lines of business and law enforcement
- Recover lost/stolen funds on customer’s behalf from domestic and international banks.
Financial Crimes Specialist 2
Wells Fargo Bank, N.A.
07.2014 - 07.2020
- Research customer transactions for potential fraud using multiple Systems and tools, researching and analyzing customer/account profiles and transactions to determine loss potential and take appropriate actions
- Conducting deep dive research as needed to determine proper escalation for account closure, MUCF, UAR and other lines of business
- Participated in various projects to support other fraud departments [TFS, MUCF and PCC]
- May revise and implement procedures and training materials to maximize efficiency in ATM fraud
- Recognized for high dollar save (>$50K) totaling more than $1M
- Department : Wire Transfer
Operations Processor
Wire Transfer Services
05.2010 - 07.2014
- Initiate wire transfers via the phone; Handle inquiries from external/internal customers; Log inquiries into the customer service database; Phone advice processing; Order PINs for customers; Process same day/previous day returns; Logged PEGA cases
- Department :
International Fees/Charges Processor
01.2005 - 05.2010
- Processed foreign bank fees/charges; Logged and closed cases for MT191’s; Forwarded cases to Philadelphia CCU; Answered customer inquiries; Updated entries on Intellimatch; Wire verification; Processed and verified wires on Tandem
- Department : Foreign Drafts
OS Processing Specialist 2/Foreign Draft Analyst
02.2001 - 12.2004
- Processed foreign draft requests; Logged and closed cases; Answered customer inquiries about drafts and wires transfers; Processed and filed blue copies from branches; Processed MT101 payments; Set contracts for payments equivalent to $100,000 US Dollars; Processed domestic/international payments from varying sources; Initiated wires via phone and fax; Correspondent bank research
Education
Vocational - Human And Public Relations
Davars College
1982
Degree - Psychology and Business Communication
Bombay University
1982
Economics and Political Science
Bombay University
1979
Skills
- PROFESSIONAL QUALIFICATIONS
- Microsoft Office
- Lotus Notes 6
- AIX
- Mainframe-Rumba (FUNB)
- Intellimatch 70
- Snapshot
- Tran View
- LexisNexis
- Mobius
- Operation Image browser (OIB)
- J System
- Tandem
- Thomson’s Global Banking Resource
- Pega
- Customer Service
- Data Entry
- IntelliTracs
- Hogan
- Columbia/PRR
- Smart Intranet
- SVP/SVT
- CIV
- DIPR
- Universal Workstation (UW)
- SharePoint Site End User
Timeline
Senior Fraud and Claims Ops (EFD)
Wells Fargo N.A
09.2020 - Current
Fraud Services
Wells Fargo, NA
07.2020 - 09.2020
Financial Crimes Specialist 2
Wells Fargo Bank, N.A.
07.2014 - 07.2020
Operations Processor
Wire Transfer Services
05.2010 - 07.2014
International Fees/Charges Processor
01.2005 - 05.2010
OS Processing Specialist 2/Foreign Draft Analyst
02.2001 - 12.2004
Economics and Political Science
Bombay University
Vocational - Human And Public Relations
Davars College
Degree - Psychology and Business Communication
Bombay University
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