Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Necoris Rucker

Winston Salem

Summary

Diligent Machine Operator brings knowledge over 3-year period of various machine types, including manual and computer numerical control systems. Logical approach to testing and maintaining equipment to meet effectiveness standards. Productive, logical thinker skillful at resolving complex installation troubleshooting issues.

Overview

11
11
years of professional experience

Work History

Material Handler

WorkForce Unlimited
10.2024 - Current
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.

Customer Service Representative

Elevance Health
11.2023 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Quality Control Inspector

Target
02.2021 - 09.2023
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Cashier

Sheetz
01.2020 - 11.2020
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.

Machine Operator

Unifi Inc.
06.2016 - 12.2019
  • Selected proper cutting tools, calculating parameters to manufacture components and parts.
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
  • Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Removed and replaced worn machine accessories to keep products within desired tolerances.
  • Operated multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
  • Measured and inspected finished products for defects, and compared to work instructions for accuracy.
  • Oversaw machine operation to identify defects or malfunctions, making adjustments as necessary.

Evening Custodian

City of Winston Salem
04.2015 - 05.2016
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
  • Operated compactors and balers to discard cardboard boxes and trash.
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Maintained accountability for building keys, master keys, and access cards.
  • Notified building managers about needed repairs to maintain public safety.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Sanitation
  • Operated carpet extractors and floor buffers while adhering to all corporate safety measures.

Customer Service Associate

Sams Club
12.2013 - 02.2015
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Reviewed account and service histories to identify trends and issues.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered service and support to each customer, paving way for future business opportunities.

Education

High School Diploma -

North Forsyth High School
Winston-Salem, NC
5 2011

Skills

  • POS systems
  • Liquor regulations and compliance
  • Cash drawer balancing
  • Scanner operations
  • Quality inspector
  • Multitasking
  • Customer Service

Education and Training

Winston-Salem, NC

Timeline

Material Handler

WorkForce Unlimited
10.2024 - Current

Customer Service Representative

Elevance Health
11.2023 - 09.2024

Quality Control Inspector

Target
02.2021 - 09.2023

Cashier

Sheetz
01.2020 - 11.2020

Machine Operator

Unifi Inc.
06.2016 - 12.2019

Evening Custodian

City of Winston Salem
04.2015 - 05.2016

Customer Service Associate

Sams Club
12.2013 - 02.2015

High School Diploma -

North Forsyth High School

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