Nayya Trevathan
Rocky Mount
Summary
Dynamic professional with extensive experience in client assessment and case management at Edgecombe County DSS. Demonstrated success in developing tailored solutions while ensuring regulatory compliance. Strong communication and organizational skills foster collaboration with community organizations, resulting in successful client outcomes. Committed to exceptional service delivery and confidentiality maintenance.
Overview
8
8
years of professional experience
Work History
Income Maintenance Caseworker II
Edgecombe County DSS
Rocky Mount
08.2019 - 05.2025
- Assessed and documented clients' financial, medical, and social needs.
- Developed tailored case plans to address individual client requirements.
- Reviewed applications to determine eligibility for public assistance programs.
- Maintained accurate records of case notes and progress reports.
- Collaborated with community organizations to coordinate client services.
- Responded promptly to client inquiries regarding benefits status.
- Analyzed complex situations and devised appropriate solutions.
- Ensured compliance with relevant policies, laws, and regulations.
Administrative Assistant
Att. Richard Batts Law Firm
Rocky Mount
07.2018 - 10.2020
- Composed various written correspondence for management, including reports and presentations.
- Managed incoming calls, providing information or directing callers to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring confidentiality.
- Provided administrative support to executive team by scheduling meetings and managing calendars.
- Entered data into spreadsheets using Microsoft Excel, ensuring accuracy and efficiency.
- Coordinated mailings by sorting mail and preparing packages for courier or postal service.
- Scheduled appointments between clients, customers, and internal staff members to enhance communication.
- Conducted research on diverse topics as requested by management to support decision-making.
Customer Service Representative
Speedway
Rocky Mount
09.2017 - 01.2019
- Trained new cashiers on register operations and store policies.
- Executed daily opening and closing procedures for register area.
- Supported teams with stocking shelves and bagging groceries as needed.
- Cultivated strong working relationships to enhance team collaboration.
- Greeted customers and addressed inquiries regarding products and services.
- Processed merchandise returns and exchanges in line with store policies.
- Issued receipts, refunds, credits, or change accurately to customers.
- Responded to customer inquiries concerning store policies and procedures.
Customer Service Cashier
Family Dollar
Rocky Mount
03.2017 - 08.2017
- Delivered friendly customer service by greeting customers and assisting with merchandise location.
- Maintained well-stocked retail floor throughout each shift to enhance shopping experience.
- Operated cash registers efficiently to process payments for goods and services.
- Balanced cash drawers accurately at end of each shift to ensure financial integrity.
Housekeeper
Motel 6
Rocky Mount
03.2017 - 06.2017
- Maintained cleanliness by changing bed linens and towels in guest rooms.
- Stocked essential amenities, including soap, shampoo, and toilet paper.
- Thoroughly cleaned bathrooms, ensuring all fixtures met high standards of hygiene.
- Conducted sweeping, mopping, vacuuming, and dusting to uphold room quality.
Education
High School -
Hertford County High School
Ahoskie, NC06.2016
Associates - Paralegal
Brookline College
Phoenix, AZ11-2017
Bachelors - Business Mgt.
Brookline College
Phoenix, AZ12-2019
Masters - Public Admin
Walden University
Minneapolis, MN08-2022
Doctorate Degree - Public Administration
Walden University
Minneapolis, MN05-2027
Skills
- Legal research and paralegal studies
- Calendar and time management
- Organizational and administrative skills
- Leadership and team building
- Communication and writing skills
- Typing proficiency
- Client assessment and eligibility determination
- Case management and record keeping
- Data entry and attention to detail
- HIPAA compliance and confidentiality
- Conflict resolution and problem solving
- Community collaboration and outreach
- Customer service experience and strong client relations
- Resourcefulness
Volunteer Experience
- Calvary Missionary Baptist, 09/01/12, 12/31/17
- Garden Care Nursing Home, 08/01/14, 12/31/17
- JROTC, 08/01/12, 06/01/16
- American Red Cross, 08/01/12, 06/01/16
Awards
- National Society of Leadership and Success
- CPR Certificates
- Microsoft Office proficiency
- American Red Cross Blood Drive
- Senior Beta Club
- JCLC Summer Camp
- Baptism
- National Honor Roll Society
- FBLA
- Delta
- Track & Field
Timeline
Income Maintenance Caseworker II
Edgecombe County DSS
08.2019 - 05.2025
Administrative Assistant
Att. Richard Batts Law Firm
07.2018 - 10.2020
Customer Service Representative
Speedway
09.2017 - 01.2019
Customer Service Cashier
Family Dollar
03.2017 - 08.2017
Housekeeper
Motel 6
03.2017 - 06.2017
High School -
Hertford County High School
Associates - Paralegal
Brookline College
Bachelors - Business Mgt.
Brookline College
Masters - Public Admin
Walden University
Doctorate Degree - Public Administration
Walden University