Nay S. Bryant
CMA, CNA
Charlotte
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
6
6
years of professional experience
27
27
years of post-secondary education
Work History
Nurse Aide
CNA PRN Assignments
1 2022 - Current
- Aided 10+ patients per shift with routine tasks including feeding, bathing, dressing and exercise
- Routinely monitored and recorded patients’ vitals including blood pressure, temperature and blood sugar levels
- Carefully transferred patients into beds, wheelchairs and tables with a lift or assistance from another aide
- Respect patients’ privacy and dignity, upholding the facility policies and HIPPA regulations
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Maintained accurate, timely flow of information by completing thorough patient records and updating the healthcare team on patient status.
Medical Assistant
Novant Health
01.2023 - 06.2023
- Greeted Patients
- Completed intakes, measuring vital signs and documenting symptoms
- Updated records in the EHR system, carefully protecting patient information and verifying data
- Managed efficient patient intakes, collecting histories, documenting vital signs and updating charts
- Preserved confidentiality of all patient information in line with HIPAA and internal guidelines
- Prepared treatment rooms for patient examinations, keeping rooms neat and clean
- Recorded patients' medical history, vital statistics and information in medical records
- Performed EKG's.
Patient Service Specialist
Atrium Health
11.2021 - 01.2023
- Meet the needs of the patient by conducting face to face interactions to ensure successful registration for appointments in multiple departments
- Exemplary customer service experience with empathetic interpersonal skills and ability to connect with patients and families in a wide variety of sensitive and difficult situations
- Register patients and schedule appointments
- Maintain confidentiality of records relating to client’s treatment
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions
- Update patients’ demographics
- Screen patients for covid
- Verify patients’ insurance.
Team Leader
CVS Pharmacy
07.2018 - 07.2020
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Held weekly team meetings to inform team members on company news and updates.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Medical Assistant Diploma - undefined
Southeastern College
Charlotte, NC 07.2021 - 05.2022
High School Diploma - undefined
Loris High School
Loris, SC 08.2015 - 05.2018
Associate of Applied Science - Nursing
Central Piedmont Community College
Charlotte, NC 05.2001 - Current
Skills
Timeline
Medical Assistant
Novant Health
01.2023 - 06.2023
Patient Service Specialist
Atrium Health
11.2021 - 01.2023
Medical Assistant Diploma - undefined
Southeastern College
07.2021 - 05.2022
Team Leader
CVS Pharmacy
07.2018 - 07.2020
High School Diploma - undefined
Loris High School
08.2015 - 05.2018
Associate of Applied Science - Nursing
Central Piedmont Community College
05.2001 - Current
Nurse Aide
CNA PRN Assignments
1 2022 - Current