Summary

Overview

Work History

Education

Skills

Timeline

Nay S. Bryant

CMA, CNA

Charlotte

Summary

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

years of professional experience

years of post-secondary education

Work History

Nurse Aide

CNA PRN Assignments

1 2022 - Current

Aided 10+ patients per shift with routine tasks including feeding, bathing, dressing and exercise
Routinely monitored and recorded patients’ vitals including blood pressure, temperature and blood sugar levels
Carefully transferred patients into beds, wheelchairs and tables with a lift or assistance from another aide
Respect patients’ privacy and dignity, upholding the facility policies and HIPPA regulations
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
Maintained accurate, timely flow of information by completing thorough patient records and updating the healthcare team on patient status.

Medical Assistant

Novant Health

01.2023 - 06.2023

Greeted Patients
Completed intakes, measuring vital signs and documenting symptoms
Updated records in the EHR system, carefully protecting patient information and verifying data
Managed efficient patient intakes, collecting histories, documenting vital signs and updating charts
Preserved confidentiality of all patient information in line with HIPAA and internal guidelines
Prepared treatment rooms for patient examinations, keeping rooms neat and clean
Recorded patients' medical history, vital statistics and information in medical records
Performed EKG's.

Patient Service Specialist

Atrium Health

11.2021 - 01.2023

Meet the needs of the patient by conducting face to face interactions to ensure successful registration for appointments in multiple departments
Exemplary customer service experience with empathetic interpersonal skills and ability to connect with patients and families in a wide variety of sensitive and difficult situations
Register patients and schedule appointments
Maintain confidentiality of records relating to client’s treatment
Communicated with patients to resolve inquiries, schedule appointments and address billing questions
Update patients’ demographics
Screen patients for covid
Verify patients’ insurance.

Team Leader

CVS Pharmacy

07.2018 - 07.2020

Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Held weekly team meetings to inform team members on company news and updates.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Educated staff on organizational mission and goals to help employees achieve success.

Education

Medical Assistant Diploma - undefined

Southeastern College

Charlotte, NC

07.2021 - 05.2022

High School Diploma - undefined

Loris High School

Loris, SC

08.2015 - 05.2018

Associate of Applied Science - Nursing

Central Piedmont Community College