Nayelin Santana
Morrisville
Summary
Professional and dependable individual with experience supporting daily operations and maintaining organized, efficient workflows. Quick learner who takes initiative, adapts easily, and handles responsibilities with accuracy and accountability.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Service Coordinator
Floramour Creations
Morrisville, NC
01.2025 - Current
- Coordinate 10-20 weekly client orders while managing appointment scheduling and delivery timelines
- Communicate service details and timelines clearly to clients.
- Maintain organized records and track orders from initiation to completion.
Front of House Supervisor
Family-Owned Restaurant
Durham, NC
03.2024 - 02.2026
- Oversaw daily front of house operations in a high-volume environment.
- Resolved customer inquiries and maintained high service standards.
- Contributed to a 12% increase in daily sales through improved team coordination and service efficiency
Ground Operations Lead
Unifi Aviation
Raleigh, NC
08.2024 - 08.2025
- Oversaw aircraft turnaround operations in a time-sensitive environment
- Maintained compliance with safety procedures and company protocols.
- Monitored workflow efficiency to maintain on-time departures
Education
Health Administration
Berkeley College
New York, NYSkills
- Appointment scheduling & planning
- Professional communication
- Documentation & record management
- CRM & computer systems
- Transaction Accuracy
- Attention to detail
- Time management
- Team collaboration
Languages
Spanish
Full Professional
Certification
- PT - Phlebotomy Technician Certification
Timeline
Client Service Coordinator
Floramour Creations
01.2025 - Current
Ground Operations Lead
Unifi Aviation
08.2024 - 08.2025
Front of House Supervisor
Family-Owned Restaurant
03.2024 - 02.2026
Health Administration
Berkeley College