Nayeli Roldan-Valdiviez
Raleigh
Summary
Skilled Retail Associate with background in customer service, inventory management, and sales. Exemplary abilities include listening to customers' needs and recommending suitable products accordingly. Have consistently maintained positive customer relations and contributed to boosting store reputation through high-quality service. Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Style Consultant
Target
Raleigh
03.2024 - 05.2025
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Collaborated with team members on floor sets and promotional changes, assisting with products placement and signage.
- Maintained visually appealing end caps and displays in alignment with visual standards.
- Aided in loss prevention efforts by maintaining vigilance on the sales floor and reporting suspicious activities when necessary.
- Supported team members during peak hours or staff shortages, demonstrating adaptability in various roles within the store environment.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Sales Associate
Marshalls
Raleigh
12.2023 - 03.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance. - Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Crew Member Trainer
McDonald's
Raleigh
03.2022 - 06.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Sanderson High School
Raleigh, NCSkills
- Visual merchandising
- Inventory management
- Sales transactions
- Client relationship building
- Product knowledge
- Teamwork and collaboration
- Customer service
- Attention To detail
- Flexible schedule
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certified in Microsoft Word and
PowerPoint.
Accomplishments
- FCCLA Member: Awarded 1st place in Early childhood Education.
- Took an internship at a daycare, working with 3 year olds.
Timeline
Style Consultant
Target
03.2024 - 05.2025
Sales Associate
Marshalls
12.2023 - 03.2024
Crew Member Trainer
McDonald's
03.2022 - 06.2022
Sanderson High School
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