Nautica Tyson
CHARLOTTE
Summary
Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Hilton Garden Inn Hotel
04.2022 - Current
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Managed check-in and check-out procedures for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
Operations Associate
Dashmart
01.2021 - Current
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Followed shipping and receiving procedures for goods and materials.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
Guest Service Representative
My Place Hotels
10.2018 - 01.2021
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
Education
No Degree - Criminal Justice
Central Piedmont Community College
Charlotte, NC12-2027
Mallard Creek High School
Charlotte, NC06-2019
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Financial transactions
- Guest relations
- Documentation and reporting
- Information protection
Certification
- CPR Certified
- Early Childhood Education Certified
Timeline
Guest Service Representative
Hilton Garden Inn Hotel
04.2022 - Current
Operations Associate
Dashmart
01.2021 - Current
Guest Service Representative
My Place Hotels
10.2018 - 01.2021
No Degree - Criminal Justice
Central Piedmont Community College
Mallard Creek High School
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