Nautica Harris
Greensboro,NC
Summary
Motivated Consumer Card and Small Business Specialist with exceptional sales and service skills. Solid record of achieving targets by applying knowledge, abilities, and superior work ethic toward tackling any challenge. Ready to bring 7+ years of experience and take on a challenging new role. I would like to continue to be able to grow and better my professional portfolio within the Company.
Overview
7
7
years of professional experience
Work History
Consumer Credit & Small Business Specialist
Bank of America
12.2017 - Current
- Responded to customer requests for products, services, and company information.
- Manage high call volumes
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Helped customers with different repayment plan programs.
- Completed account maintenance (Updating address and phone numbers)
- Processed payments (Debit card or ACH payments)
Paycheck Protection Program Specialist (PPP)
Bank of America
01.2020 - 11.2020
- Submitted payment extension for clients whoa re not able to pay back the debt before their contract expired
- Collected payments to keep accounts current and or to bring delinquent accounts up-to-date.
- Monitored progress towards service plan goals.
Mortgage Assistance Specialist
Bank of America
01.2019 - 08.2019
- Manage a high call volume
- Followed all company policies and procedures to deliver quality work.
- Answered customer's concern about their mortgage accounts and assist with repayment assistance if needed.
- Completed any account maintenance that needs to be done.
- Processed payments.
Education
No Degree - Business Administration And Management
Elizabeth City State University
Elizabeth City, NCHigh School Diploma -
Warren New Tech High School
Warrenton, NC05.2011
Skills
- Attention to Detail
- Problem Solving
- Research
- Problem Solving
- Policy and procedure implementation
- Complaint resolution
- Product Knowledge
- Data Entry
- Microsoft Excel, Word and PowerPoint
- Call center experience
- Documentation
Affiliations
- LGBTQ+ Community Group
- OES, Order of the Eastern Star
Timeline
Paycheck Protection Program Specialist (PPP)
Bank of America
01.2020 - 11.2020
Mortgage Assistance Specialist
Bank of America
01.2019 - 08.2019
Consumer Credit & Small Business Specialist
Bank of America
12.2017 - Current
No Degree - Business Administration And Management
Elizabeth City State University
High School Diploma -
Warren New Tech High School