Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Nautica Harris

Greensboro,NC

Summary

Motivated Consumer Card and Small Business Specialist with exceptional sales and service skills. Solid record of achieving targets by applying knowledge, abilities, and superior work ethic toward tackling any challenge. Ready to bring 7+ years of experience and take on a challenging new role. I would like to continue to be able to grow and better my professional portfolio within the Company.

Overview

7
7
years of professional experience

Work History

Consumer Credit & Small Business Specialist

Bank of America
12.2017 - Current
  • Responded to customer requests for products, services, and company information.
  • Manage high call volumes
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Helped customers with different repayment plan programs.
  • Completed account maintenance (Updating address and phone numbers)
  • Processed payments (Debit card or ACH payments)

Paycheck Protection Program Specialist (PPP)

Bank of America
01.2020 - 11.2020
  • Submitted payment extension for clients whoa re not able to pay back the debt before their contract expired
  • Collected payments to keep accounts current and or to bring delinquent accounts up-to-date.
  • Monitored progress towards service plan goals.

Mortgage Assistance Specialist

Bank of America
01.2019 - 08.2019
  • Manage a high call volume
  • Followed all company policies and procedures to deliver quality work.
  • Answered customer's concern about their mortgage accounts and assist with repayment assistance if needed.
  • Completed any account maintenance that needs to be done.
  • Processed payments.

Education

No Degree - Business Administration And Management

Elizabeth City State University
Elizabeth City, NC

High School Diploma -

Warren New Tech High School
Warrenton, NC
05.2011

Skills

  • Attention to Detail
  • Problem Solving
  • Research
  • Problem Solving
  • Policy and procedure implementation
  • Complaint resolution
  • Product Knowledge
  • Data Entry
  • Microsoft Excel, Word and PowerPoint
  • Call center experience
  • Documentation

Affiliations

  • LGBTQ+ Community Group
  • OES, Order of the Eastern Star

Timeline

Paycheck Protection Program Specialist (PPP)

Bank of America
01.2020 - 11.2020

Mortgage Assistance Specialist

Bank of America
01.2019 - 08.2019

Consumer Credit & Small Business Specialist

Bank of America
12.2017 - Current

No Degree - Business Administration And Management

Elizabeth City State University

High School Diploma -

Warren New Tech High School
Nautica Harris