Natividad Torres Cruz
Clinton
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Adept at multitasking and guest engagement, I enhanced service quality at Salem Pizza by efficiently managing multiple tables and resolving customer complaints swiftly. My bilingual ability and exceptional customer service skills, honed across roles from cashier to behavior technician, consistently improved client satisfaction and operational efficiency
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Restaurant Cashier
Salem Pizza
07.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Registered Behavior Technician
Behavior Learning Tree
08.2023 - 09.2024
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Supported management in strategic decision-making with thorough research, data analysis, and detailed reports.
Front Desk Receptionist
Abc Pediatrics Of Dunn
11.2020 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Cashier
Handee Hugo
08.2016 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Clinton High School
Clinton, NC06-2016
Skills
- Strong work ethic
- Exceptional customer service
- Bilingual
- Guest engagement
- Positive attitude
Certification
Registered Behavior Technician ® (RBT ®) Certificate
Timeline
Registered Behavior Technician
Behavior Learning Tree
08.2023 - 09.2024
Front Desk Receptionist
Abc Pediatrics Of Dunn
11.2020 - 08.2023
Server/Restaurant Cashier
Salem Pizza
07.2017 - Current
Cashier
Handee Hugo
08.2016 - 11.2016
High School Diploma -
Clinton High School
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