Nathaniel TURKINGTON
Wilmington,NC
Summary
Proven leader with extensive experience in high-value logistics and customer service excellence, notably with Delhaize America. Excelled in merchandise stocking and fostering team flexibility, enhancing operational efficiency and safety. Achieved significant improvements in inventory accuracy and team performance through effective cross-training and mentorship.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Overnight Crew Leader
(PMC) Parking Management Company
04.2024 - Current
- Delivered high value vehicles to and from the customer
- Managed the online system to keep information and merchandise up to date.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Lead Customer Service Representative
Delhaize America
08.2021 - 04.2024
- Trained, oversaw, and mentored a handful of new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Reviewed associate performance to identify training needs.
- Also stocked/organized the warehouse of supplies and merchandise.
Education
No Degree - Information Technology Certificate
Cape Fear Community College
Wilmington, NC05-2023
High School Diploma -
South East Area Technical High School
Wilmington, NC05-2022
Skills
- Equipment operations
- Display set up
- Merchandise stocking and replenishing
- Flexibility
- Inventory counts
- Warehouse safety
- Damage control
- Equipment monitoring
- Inventory auditing
- Cross-training
- Product inspection
Certification
- Microsoft Certified, Azure Administrator Associate - Microsoft.
Timeline
Overnight Crew Leader
(PMC) Parking Management Company
04.2024 - Current
Lead Customer Service Representative
Delhaize America
08.2021 - 04.2024
- Microsoft Certified, Azure Administrator Associate - Microsoft.
No Degree - Information Technology Certificate
Cape Fear Community College
High School Diploma -
South East Area Technical High School
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