Nathaniel Touchberry
Nashville
Summary
Results-oriented and highly-adaptable Logistics and Sales Professional with strong attention to detail, inventory control, and route optimization. Skilled in providing superior customer service, handling tight deadlines, and leading diverse teams.
Overview
6
6
years of professional experience
Work History
Installation Supervisor
Duncan-Parnell
07.2024 - 05.2026
- Supervised installations during team growth to four times original size, resulting in 62.5% rise in weekly completions.
- Assessed installer skill sets and allocated projects strategically to guarantee safe and high-quality execution, enhancing repeat customer satisfaction.
- Conducted site inspections to verify compliance with project specifications and regulations.
- Implemented inventory management practices to optimize tool usage and reduce waste.
Logistics Coordinator
Duncan-Parnell
06.2023 - 07.2024
- Coordinated logistics operations to ensure timely delivery of materials and equipment between 2 regional offices.
- Implemented process improvements including creating a delivery spreadsheet with live order-tracking capability, enhancing overall efficiency in order fulfillment.
- Collaborated with cross-functional teams to streamline communication and reduce delays.
Customer Service Representative
Duncan-Parnell
01.2021 - 06.2023
- Processed orders and managed returns efficiently using company-specific software systems.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to enhance service delivery and customer satisfaction initiatives.
Personal Vehicle Driver
UPS
11.2020 - 01.2021
- Executed delivery of 200+ packages daily to residential and commercial customers during peak holiday operations with exceptional accuracy and time management in challenging weather and road conditions.
- Collaborated with team members to troubleshoot logistical issues during daily operations.
- Enhanced route efficiency for faster deliveries with GPS navigation and advanced planning.
Print Services Supervisor
Office Depot Inc
09.2020 - 11.2020
- Managed print service operations, ensuring timely delivery and quality control of printed materials.
- Optimized inventory management practices, reducing excess stock levels while maintaining adequate supplies for production needs.
- Implemented workflow improvements, increasing efficiency in production processes and reducing turnaround times.
Sales and Service Manager
Office Depot Inc
08.2020 - 09.2020
- Oversaw store operations, ensuring adherence to company policies and procedures for optimal efficiency.
- Trained and mentored staff on product knowledge and sales techniques to boost individual performance.
- Established strong relationships with key clients, fostering loyalty and increasing repeat business.
Education
Bachelor of Science - Sport Management
Western Carolina University
Cullowhee, NC05-2013
Skills
- Installation planning
- Task delegation
- Scheduling coordination
- Quality control guidelines
- Customer service
- Workload prioritization
- Deadline management
- Documentation control
- Safety standards
- MS Office
- Microsoft Teams
- Google Maps
Eagle Scout
Earned in June 2009. Completed all necessary requirements, including leading a team of 12 younger Scouts to renovate and enhance a championship billboard at Millbrook High School. This involved careful budget management, recruiting teams on multiple occasions to complete work, and managing facility access with school athletics leadership.
Languages
English
Native or Bilingual
Timeline
Installation Supervisor
Duncan-Parnell
07.2024 - 05.2026
Logistics Coordinator
Duncan-Parnell
06.2023 - 07.2024
Customer Service Representative
Duncan-Parnell
01.2021 - 06.2023
Personal Vehicle Driver
UPS
11.2020 - 01.2021
Print Services Supervisor
Office Depot Inc
09.2020 - 11.2020
Sales and Service Manager
Office Depot Inc
08.2020 - 09.2020
Bachelor of Science - Sport Management
Western Carolina University