Summary
Overview
Work History
Education
Skills
Professional References
Timeline
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Nathan Wood

Asheville

Summary

Dynamic service leader with a proven track record at Hillman Beer, excelling in team mentorship and operational efficiency. Skilled in point of sale systems and relationship building, I drive customer engagement and enhance service quality, fostering a culture of excellence and reliability within the team.

Overview

21
21
years of professional experience

Work History

Service Lead Beertender

Hillman Beer
Ashville
06.2025 - Current
  • Cultivated strong relationships with guests, driving repeat business and enhancing team morale.
  • Mentored team members in Expo, Taproom Serving, and Beertending to elevate service quality.
  • Led daily shift meetings to align team objectives and enhance communication.
  • Verified completion of opening and closing tasks per SOP to ensure operational efficiency.
  • Attention to detail and upholding standards.
  • Conducted weekly inventory for to-go beer, merchandise, dry storage products, and kegs.
  • Balanced registers during opening, closing, and midday drops to maintain accurate financial records.
  • Developed successful Tuesday wing special that became a weekly promotion.
  • Utilized TOAST system for processing voids, refunds, and comps effectively.

Head Beertender, Brewhouse Gallery/Kelsey City Brewing Co.

Brewhouse Gallery/Kelsey City Brewing
Lake Park
04.2021 - 05.2022
  • Delivered exceptional customer service while educating customers on brewing processes and beer varieties.
  • Maintained cleanliness and organization of taproom, art gallery, keg room, restrooms, patio, and dish area.
  • Handled cash transactions, including making change, counting drawers, and managing tips and art sales.
  • Utilized Toast Point of Sales system to enhance transaction efficiency.
  • Promoted live music events and other activities to increase customer engagement.

Leave of Absence, Full-time Caregiver

self-employed
West Palm Beach
05.2016 - 01.2020
  • Delivered comprehensive support as full-time caregiver throughout Father's illness

Warehouse Manager

Fields Auction Service
Lake Park
10.2014 - 05.2016
  • Managed logistics of all sold and unsold items in warehouse to ensure accurate inventory control.
  • Coordinated all pickups and deliveries using box truck for timely service.
  • Facilitated live auctions by overseeing operations and ensuring smooth execution.
  • Maintained effective daily communication between auctioneer and customers to address inquiries.

Head of Logistics

Elite Decorative Arts
Boynton Beach
04.2011 - 04.2014
  • Managed shipping and receiving logistics for sold, unsold, and consignment items.
  • Initiated strategies to enhance auction processes and logistics efficiency.
  • Scheduled and executed home consignment pick-ups to streamline operations.
  • Developed comprehensive knowledge of auction items to effectively communicate with interested parties.

Head of Logistics

Jay Kielstock Auctions
Boynton Beach
04.2009 - 04.2011
  • Managed shipping and receiving logistics for sold, unsold, and consignment items.
  • Informed potential buyers about available auction items to enhance engagement.
  • Facilitated live auctions to ensure smooth operations.

Assistant Banquet Coordinator

The Breakers Hotel
Palm Beach
09.2006 - 01.2009
  • Supported event planner and host by managing all event logistics.
  • Executed setup and breakdown for weddings, conferences, and private parties.
  • Enhanced customer service skills through direct client interactions.

Cashier/ Installation Assistant

Parlor Paint & Carpeting
Lanatana
06.2004 - 09.2006
  • Managed daily monetary transactions for customers, ensuring accuracy and efficiency.
  • Oversaw inventory management and product stocking to maintain optimal levels.
  • Supported flooring installer and painter during service calls to enhance customer satisfaction.
  • Developed customer service skills through effective daily store operations management.

Education

High School -

John I. Leonard High School
01.2004

Skills

Point of sale systems

  • Team leadership
  • Staff training and development
  • Operational efficiency
  • Communication skills
  • Relationship building
  • Time management
  • Problem solving
  • Service-oriented mindset
  • Reliability and dependability
  • Customer service excellence
  • Quality assurance

Professional References

  • Christian Ferri (704) 877-6914

Former Head of Retail Operations of  BURIAL BEER CO.

Former Assistant Operations Manager at HILLMAN BEER

  • Jake Blackmon (204) 344-1831

Former General Manager HILLMAN BEER (Old Fort)

Present OWNER/COO Hub City Brewery and Church Street Distillery

  • Jo Brockman (561) 234-0989

Owner of BREWHOUSE GALLERY/KELSEY CITY BREWING

Timeline

Service Lead Beertender

Hillman Beer
06.2025 - Current

Head Beertender, Brewhouse Gallery/Kelsey City Brewing Co.

Brewhouse Gallery/Kelsey City Brewing
04.2021 - 05.2022

Leave of Absence, Full-time Caregiver

self-employed
05.2016 - 01.2020

Warehouse Manager

Fields Auction Service
10.2014 - 05.2016

Head of Logistics

Elite Decorative Arts
04.2011 - 04.2014

Head of Logistics

Jay Kielstock Auctions
04.2009 - 04.2011

Assistant Banquet Coordinator

The Breakers Hotel
09.2006 - 01.2009

Cashier/ Installation Assistant

Parlor Paint & Carpeting
06.2004 - 09.2006

High School -

John I. Leonard High School

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