Nathan Adcock
Hampstead
Summary
Qualified Automotive Professional with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments. Both in Management and Technician roles.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Owner/Operator
Spools 'n' Surf Automotive
Hampstead, NC
02.2026 - Current
- Managed all daily operations, ensuring efficient workflow and customer satisfaction
- Oversaw inventory management, business finances, report tracking, customer database management.
- Trained and mentored a mechanic to foster collaboration and skill development.
- Implemented repair process improvements to reduce service delivery times.
- Developed advertising strategies to enhance brand visibility, networked relationships, and secured contracts for fleet repairs, insurance work, and parts suppliers outside local area
Mechanic
Sneads Ferry Tire & Auto
Holly Ridge, NC
04.2025 - 01.2026
- Repaired commercial vehicles and conducted diagnostics and services, enhancing vehicle reliability for clients.
- Diagnosed and repaired automotive issues using specialized tools and equipment.
- Conducted routine maintenance on vehicles, ensuring optimal performance and safety standards.
- Assisted senior mechanics in complex repairs, gaining hands-on experience and knowledge of systems.
Automotive Technician
Fleet Lease Remarketing
Wilmington, NC
10.2021 - 04.2025
- Conducted thorough vehicle inspections and diagnostics on auction vehicles, ensuring quality repairs for presale at independent dealership.
- Diagnosed and repaired mechanical issues in vehicles using advanced diagnostic tools.
- Conducted routine maintenance services to ensure optimal vehicle performance and safety standards.
- Collaborated with team members to streamline repair processes and improve workflow efficiency.
Service Manager
Greulich's Automotive
Ahwatukee, AZ
- Oversaw daily service operations, ensuring efficient workflow and customer satisfaction.
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Independent Sales Agent
Farmers Insurance
Scottsdale, AZ
- Utilized CRM software to track leads, manage customer interactions, and follow up on potential sales.
- Prepared detailed quotes and proposals, enhancing clarity and client understanding of options.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Production Manager
Orlando Autobody
Mesa, AZ
- Oversaw production schedules to optimize workflow and meet delivery deadlines.
- Implemented quality control measures, ensuring compliance with industry standards.
- Streamlined communication between departments to enhance operational efficiency.
- Led cross-functional teams in project initiatives aimed at improving production output.
Service Advisor
Caliber Collision
Chandler, AZ
- Ran USAA, Farmers, State Farm, Geico Rx program, and Allstate
Service Advisor
Battlefield Ford
Manassas, VA
- Oversaw the porter team and delivered efficient service while transitioning to the role of Service Advisor at Quicklane Service Center.
Education
High School Diploma -
Manhattan Virtual Academy
01-2015
Skills
- Diesel repairs
- Mechanical Maintenance
- Technical troubleshooting
- Operational optimization
- Workflow management
- Business management
- Business Development
- Customer service
- After-sales support
- Problem-solving
Automotive Diagnostics
Multitasking
Certification
- Domestic Diesel Emissions Diagnostics ATG March 2023
- WiTech 2.0 WorldPac trainings June 2024
- FDRS/IDS Ford
- Powerstroke Diagnostics ATG October 2024
- ScannerDanner ScannerDanner Ongoing Training Videos
Timeline
Owner/Operator
Spools 'n' Surf Automotive
02.2026 - Current
Mechanic
Sneads Ferry Tire & Auto
04.2025 - 01.2026
Automotive Technician
Fleet Lease Remarketing
10.2021 - 04.2025
Service Advisor
Battlefield Ford
Service Advisor
Caliber Collision
Service Manager
Greulich's Automotive
Independent Sales Agent
Farmers Insurance
Production Manager
Orlando Autobody
High School Diploma -
Manhattan Virtual Academy