NATHALIE LOPEZ
Waxhaw
Summary
Accomplished Registrar at American Leadership Academy, skilled in document management and fostering trusted relationships. Demonstrates strong proficiency in data confidentiality and translation, enhancing enrollment processes and ensuring compliance. Experienced in administrative duties and a fast adapter, consistently contributing to operational efficiency and organizational success.
Overview
8
8
years of professional experience
Work History
Registrar
American Leadership Academy
Monroe
08.2024 - Current
- Responding to inquiries from incoming scholars and families regarding registration and enrollment.
- Maintain accurate records within student information systems.
- Reviewing student files for accuracy, and ensuring all necessary documents are obtained for compliance purposes.
- Assisting with collecting, recording, verifying, and distributing reports on enrollment and grades.
- Reviewing records newly received, and ensuring students' files are complete with the required information for registration.
- Responding to records requests from other school districts and ensuring records are transmitted appropriately.
- Scheduling courses and building the master schedule in the students' information system.
- Making calls to families on the waitlist, making offers, and processing acceptance in a timely manner.
- Conducting a campus tour for prospective families.
Bilingual Patient Access Specialist
Atrium Health
Waxhaw
12.2021 - 12.2022
- Demonstrates critical thinking skills and decisive judgment in an often hectic environment, and possesses the ability to work cohesively on a team and independently with minimal supervision.
- Manages patient registration, insurance verification, scheduling, collection, and cash receipting, as well as arrival and/or departure desk activities according to standards and guidelines.
- Enters and maintains confidential and accurate patient information, including patient insurance, billing, and payment information, throughout the patient encounter.
- Demonstrates proficiency in emergency codes and appropriate responses, as well as applicable federal and state healthcare regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Verified demographics and insurance information to register patients in the computer system.
ADMINISTRATIVE ASSISTANT/ RECEPTIONIST
Bertussi Contracting
Pearl River
01.2020 - 01.2021
- Entered data into spreadsheets using Microsoft Excel, or other similar programs.
- Provided administrative support to the executive team, including scheduling meetings, and managing calendars.
- Placing orders with vendors over the phone or via email
- Following up with every service call and technician.
- Checking in deliveries
- Mailing and processing payments.
- Directed customer communication to the appropriate department personnel.
CLIENT SERVICE REPRESENTATIVE
Sterling National Bank
Haverstraw
11.2016 - 12.2020
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
- Received and counted daily inventories of cash, drafts and checks.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Reported any operational issues or system problems that occurred during shift promptly.
- Trained employees on cash drawer operation.
- Maintained confidentiality of all customer records and information according to company policies.
Education
Diploma -
NORTH ROCKLAND HIGH SCHOOL
Thiells, NY06.2015
Skills
- Document and records management
- Eligibility verification and compliance
- Quick to adapt and learn new skills
- Strong administrative support and coordination
- Commitment to data confidentiality and privacy
- Bilingual in Spanish, fluent
References
References available upon request
Timeline
Registrar
American Leadership Academy
08.2024 - Current
Bilingual Patient Access Specialist
Atrium Health
12.2021 - 12.2022
ADMINISTRATIVE ASSISTANT/ RECEPTIONIST
Bertussi Contracting
01.2020 - 01.2021
CLIENT SERVICE REPRESENTATIVE
Sterling National Bank
11.2016 - 12.2020
Diploma -
NORTH ROCKLAND HIGH SCHOOL
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