EDWARD NATHAN LEE

• Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
• Receiving quote requests daily from customers, completing those requests in a timely manner, paying attention to margin and competitive pricing for customer.
• Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.
• Working through spreadsheets with pivot tables to effectively sort and organize customer requests.
• Developed and maintained relationships with key accounts and existing customers.
• Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
• Documented customer complaints and completed corrective action requests.
• Attended monthly sales meetings and quarterly sales trainings.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Created and processed orders and reviewed pending orders to verify adherence to fulfillment schedule.
• Responded to customer inquiries for scheduling of meetings, sales appointments and order status follow-up.
• Developed strong rapport with customers by maintaining regular contact through phone calls or emails.

• Managed internal service center operations to meet/exceed P&L objectives by focusing on freight recovery and increasing gross profit percentage.
• Increased freight recovery percentage to over 100% in November 2021, yearly percentage by 10%.
• Assisted in counter sales daily with interaction with customers addressing product application and best product resolution for their application.
• Managed service center inside sales by taking calls daily helping customers resolve product application issues and completed order fill requests.
• Used shipment metrics, including time to fill, expediting orders, and quoting to build better customer service
• Developed, implemented, and monitored programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service – as well measuring results
• Assisted account managers in identification, acquisition, and retention of customers by creating quotes, visiting sites to discuss inventory issues and completing purchase orders with vendors for quickest delivery
• Managed inventory, receivables, expenses, and profit/loss accounting
• Ensured that customer relations are maintained at high level by always communicating honestly and quickly to solve problems and build trust
• Utilized key metrics of daily sales, gross profit percentages and on time delivery to evaluate and recommend best practices for operations
• Managed vendor relationships by addressing pricing, rebates and customer service issues

Culture

• Consistent positive reviews from Distribution Team as well as outside team for entire time as manager.
• Great rapport with Business Unit Leaders, Departments and Team Members throughout company.

Fleet Management/Sales Experience

• Maintained service contracts on box trucks with service departments/dealership.
• Implemented updated telematics for company vehicles while also implementing cost of fleet tracking by getting fuel spending tracking to measure Total Cost of Ownership for vehicles and delivery cost.
• Negotiated rates for service and sales for rentals with rental and service departments as well as negotiating rates/tariffs with Common Carrier Trucking companies.
• Used analytics from TMS to regulate driver accountability and safety while training drivers to manage time effectively, improving overall mileage performance.
• Consulted with TMS Software specialists to establish new business partnerships through exploratory and informative meetings focused on value and benefits of device solutions.
• Led logistical projects and analyzed data to identify opportunities for improvement.
• Performed thorough market research and competitive analysis to understand and effectively communicate product and contract value proposition with ability to understand diverse markets.
• Managed phone calls and correspondence, including emails, letters and packages.

Operations Management

• Experienced knowledge of Supply Chain ERP system with ability to learn new business operating software.
• Achieved highest accuracy for orders leaving Distribution Center. Maintained %98 or higher for entire tenure.
• Maintained %98 or higher of inventory accuracy.
  Implemented project for bin tracking with small tote courier.
• Co-developed and enacted new delivery system for every store every day program with two box trucks delivering to each location every week day which eliminated need for outside carriers and increased inventory turnover for company.
• Began split shift program with Supply Chain Director to boost productivity in Distribution Center.

Safety Management

• Addressed non-compliance issues with safety committee along with Operations Manager and suggested remediation.
• Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
• Assisted and Represented company in winning best Risk Control score from Elite Distributors Insurance Company out of 100+ other similar companies
• Reduced worker's compensation premiums through adhering to safety guidelines set from Risk Control Consultants.
• Safety certified with Lift Truck training.
• OSHA 30 certified.
• Attended conferences out of state and networked finding new ways to implement safety.
• Implemented safety LMS software for compliance training.
• Representative for company to National Safety Council.
• Directed record keeping and paperwork preparation in line with OSHA requirements.

• Supervised 30 team members on inbound sort aisle.
• Checked work area for accuracy, quality and to ensure that all specifications for job were met.
• Conducted scheduled and impromptu evaluations to assess work performance.
• Analyzed equipment breakdowns using various troubleshooting methods.
• Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.

Safety Management

• Oversaw safety of nightly shift of over 100 team members.
• Ensured that all main work areas were kept free of debris and obstacles that could cause falls and mishaps.
• Reviewed company processes and suggested methods that would improve overall safety for all employees.
• Trained company employees in safety procedures and provided in-depth documentation for review.
• Worked closely with Hub Manager and Safety Director on site to ensure that compliance standards were being kept and that training for each employee on shift was up to date and compliant with current standards and regulations.