Natassia Michelle Mack
Charlotte
Summary
Results-driven Treasury Money Movement Associate with extensive experience at AvidXchange, excelling in money movement processing and exception handling. Proven ability to enhance customer satisfaction through effective problem-solving and data analysis. Recognized for meticulous attention to detail and successful collaboration in team environments, ensuring timely and accurate financial transactions. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Treasury Money Movement Associate II
AvidXchange
Charlotte
08.2021 - 02.2024
- Timely and accurate processing of daily money movement activities
- Daily monitoring and tracking of money movement transactions
- Timely and accurate exception processing
- Facilitating non-standard customer money movement activities
- Providing back up support for other teammates
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Updated and maintained databases with current information.
Treasury Money Movement Associate I
AvidXchange
Charlotte
10.2016 - 08.2021
- Timely and accurate processing of e-payments for clients
- Daily data log via excel spreadsheet
- Assist with daily reporting analysis
- Perform account's payable function
- Contribute to process improvement methods
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Lead Payment Specialist
AvidXchange
Charlotte
05.2014 - 10.2016
- Training of new hires
- Immediate attention to hire priority clients and new client payments
- Exercise much attention to detail with minimum error ratio
- Liaison for other departments with update on account status
- Process daily e-payments for clients via email or tele communications while meeting and maintaining daily quotas
- Investigated customer complaints relating to unpaid invoices.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Monitored cash flow by tracking all incoming and outgoing funds.
Education
High School Diploma -
Independence High Scool
Charlotte01-2000
Some College (No Degree) - Biology
Winston-Salem State University
Winston-Salem, NCSome College (No Degree) - Business Administration
Central Piedmont Community College
Charlotte, NCSkills
- Money movement processing
- Exception processing
- Data analysis
- Customer transaction facilitation
- Database management
- Financial reporting
References
References available upon request.
Timeline
Treasury Money Movement Associate II
AvidXchange
08.2021 - 02.2024
Treasury Money Movement Associate I
AvidXchange
10.2016 - 08.2021
Lead Payment Specialist
AvidXchange
05.2014 - 10.2016
High School Diploma -
Independence High Scool
Some College (No Degree) - Biology
Winston-Salem State University
Some College (No Degree) - Business Administration
Central Piedmont Community College
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