Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Natasha Odom

Burlington,NC

Summary

Assistant Customer Service Manager with experience in quickly resolving issues. Team player who is also a good communicator. Reliable customer support manager with experience with leading teams in operations. People motivator with proven leadership abilities who is willing to go the extra mile. Customer support manager who is dedicated to exceeding customer expectations and maximizing customer satisfaction. With over ten years of experience in management roles and a growing team, I am ready for new professional challenges.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Knowledgeable with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Overview

27
27
years of professional experience

Work History

Store Manager

Extra Space Storage
Mebane, North Carolina
01.2022 - Current
  • In charge of overseeing daily operations, ensuring the facility's cleanliness, security, and overall condition.
  • Handle customer interactions, manage leases, collect payments and maintain accurate records of unit availability.
  • Guiding customers through the rental process, explaining terms and conditions, and assisting with paperwork.
  • Optimizing unit placement and accessibility for customers.
  • Keeping track if unit availability, rentals and payments. Ensuring accurate and efficient record-keeping.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Oversaw all daily office operations and equipment maintenance.
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
  • Staying up-to-date with industry advancements.
  • Managed approximately 20 incoming, outgoing calls, and emails per day.

Assistant Customer Service Manager

Food Lion
Durham, NC
09.2020 - 10.2021
  • In charge of supervising in training customer service team members to ensure that they provide exceptional service, which increased retention and satisfaction.
  • Completed documentations and logs, did deposits as well as weekly reports, detailing activities for store manager daily.
  • Assistant customer manager in managing over twenty-four team members and resolving several customer issues every day.
  • Kept accurate and current customer account data with manual form processing and digital information updates.
  • Answered customer request with friendly knowledge and support.

Store Manager

Dollar General
09.2012 - 11.2019
  • Counted cash drawers and made bank deposits, reduced on sight cash with frequent deposits and high accuracy in predicting operations.
  • Hired staff members who brought talent, enthusiasm, and experience to an already talented team of employees by recruiting, interviewing, and hiring them.
  • I oversaw charge of employee scheduling to guide operations and ensure adequate staffing during peak periods.
  • Rotated stock to ensure that it had the best appeal, and that shrinkage was kept to a minimum.

Cashier

Kentucky Fried Chicken (KFC)
08.2004 - 09.2012
  • Greeted customers, by taking and fulling their orders.
  • Assisted with other restaurant staff need.

Customer Service

Walmart
07.2000 - 08.2004
  • Served customers by providing product and service information and resolving product and service problems.
  • By providing customer service, I was always professional, patience and had a people-first attitude.

Customer Service/Reservationist

Diva Resorts
12.1998 - 07.2000
  • Processed all reservation requests, changes and cancellation received by phone.
  • I negotiated rates for hotels for the customers.

Education

Diploma -

Orange High School
01.1998

Skills

  • Customer Service
  • Computer literate
  • Team leadership
  • Key holder experience
  • Cash handling and cash management
  • Natural Leader
  • Money handling abilities
  • Quick learner
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store opening and closing
  • Friendly and positive
  • Store operations
  • Customer service management
  • Training and mentoring

Accomplishments

  • Multitasker with problem-solving skills.
  • Scheduled, directed, supervised, and managed employees with little to no experience.

Timeline

Store Manager

Extra Space Storage
01.2022 - Current

Assistant Customer Service Manager

Food Lion
09.2020 - 10.2021

Store Manager

Dollar General
09.2012 - 11.2019

Cashier

Kentucky Fried Chicken (KFC)
08.2004 - 09.2012

Customer Service

Walmart
07.2000 - 08.2004

Customer Service/Reservationist

Diva Resorts
12.1998 - 07.2000

Diploma -

Orange High School
Natasha Odom