Natasha Clark
Wilson
Summary
Dynamic Assistant Manager with a proven track record at Taco Bell, excelling in customer service and team leadership. Enhanced guest satisfaction through effective problem-solving and implemented inventory management practices. Recognized for fostering a positive work environment and training staff to uphold high standards of food safety and service quality.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager
Taco Bell
Wilson, NC
08.2019 - Current
- Assisted in training and onboarding new team members to ensure operational efficiency.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated daily shift scheduling to maintain adequate staffing and service levels.
- Monitored food safety compliance, ensuring adherence to health regulations and standards.
- Resolved customer inquiries and complaints promptly, enhancing overall guest satisfaction.
- Developed staff recognition programs to boost morale and improve employee retention rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Kitchen Lead Cook Supervisor
Sodexo Food Service
Wilson, NC
01.2014 - 08.2019
- Supervised daily kitchen operations to ensure consistent food quality and safety compliance.
- Trained and mentored kitchen staff on proper cooking techniques and safety protocols.
- Developed efficient workflows to streamline food preparation processes and reduce waste.
- Implemented inventory management practices to maintain stock levels and minimize shortages.
- Conducted regular inspections of kitchen equipment, ensuring functionality and cleanliness standards.
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
Shift Manager
Wendys Restaurant
North East, MD
05.2003 - 09.2013
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored team members on food safety protocols and customer service standards.
- Managed inventory levels, reducing waste through effective stock control practices.
- Implemented scheduling strategies to optimize staff coverage during peak hours.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
High School Diploma -
Perryville High School
Perryville, MD06.2006
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Task delegation
Certification
Servsafe Certified
Timeline
Assistant Manager
Taco Bell
08.2019 - Current
Kitchen Lead Cook Supervisor
Sodexo Food Service
01.2014 - 08.2019
Shift Manager
Wendys Restaurant
05.2003 - 09.2013
High School Diploma -
Perryville High School