Natalie Wills
Charlotte
Summary
Friendly and customer-focused bartender/server with extensive experience in mixology, customer service, and creating a welcoming atmosphere. Skilled in preparing a wide variety of drinks, handling cash, and maintaining a clean and organized bar. Known for excellent communication, multitasking in high-pressure environments, and providing exceptional service to guests. Committed to enhancing the overall guest experience and fostering repeat business.
Overview
5
5
years of professional experience
Work History
Lead Bartender
Posh Bar & Lounge
07.2024 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
Bartender Trainer
Mellow Mushroom Pizza Bakers
04.2024 - 11.2024
- Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
- Ensured consistent quality of service across the establishment by regularly updating and enforcing standard operating procedures.
- Streamlined inventory management systems for improved tracking of supplies, reducing waste, and ensuring timely restocking of essential items.
- Contributed to the development of bartender training manuals, ensuring comprehensive materials were available for onboarding new hires.
Head Sever
Boardwalk Billy's Raw Bar & Ribs
07.2019 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Bartender
Mac's Speed Shop
09.2022 - 11.2023
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Still in School - Business
Central Piedmont Community College
Charlotte, NCSkills
- Excellent communication skills
- Ability to engage with customers and create a positive experience
- Knowledge of cocktails, beer, wine, and non-alcoholic beverages
- Expertise in mixing, garnishing, and serving drinks
- Managing a fast-paced environment, especially during busy hours
- Prioritizing tasks to ensure efficient service
- Maintaining a positive working relationship with colleagues
- Creating new and innovative drinks, customizing cocktails for special events or clients
- Patience and Empathy: Dealing with difficult customers or busy shifts requires patience Empathy helps in understanding customer frustrations and creating a pleasant experience
- Open to change and new approaches
- Ability to manage ambiguity and shifting priorities
- Quick learning and adopting new technologies or systems
Timeline
Lead Bartender
Posh Bar & Lounge
07.2024 - Current
Bartender Trainer
Mellow Mushroom Pizza Bakers
04.2024 - 11.2024
Bartender
Mac's Speed Shop
09.2022 - 11.2023
Head Sever
Boardwalk Billy's Raw Bar & Ribs
07.2019 - 04.2024
Still in School - Business
Central Piedmont Community College
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