Natalie Spooner
Asheville
Summary
Dynamic Clinical Case Manager with proven expertise at The Willows at Red Oak in crisis intervention and client advocacy. Skilled in developing comprehensive care plans and community resource networking, fostering client resilience and successful transitions. Recognized for exceptional interpersonal skills and attention to detail, ensuring effective service delivery and client satisfaction.
Overview
9
9
years of professional experience
Work History
Clinical Case Manager
The Willows at Red Oak
Fletcher
08.2022 - 10.2024
- Advocated on behalf of clients to secure necessary services and support.
- Developed and maintained relationships with community resources and service providers.
- Assisted individuals with eligibility for available benefits.
- Provided referrals to appropriate medical, mental health, and social services.
- Tracked patient or client care and followed through to provide service effectiveness.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Transitioned clients to different providers based on progress or needs.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Created discharge plans that focused on the continued success of the client after leaving the program.
Recovery Support Specialist
Red Oak Behavioral Health
Fletcher
11.2021 - 08.2022
- Offered emotional support and guidance to clients experiencing difficulty navigating their recovery journey.
- Collaborated with physicians and other health team members to develop patient plans of care based on on-going patient assessments.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Guided clients in developing skills or strategies for dealing with problems.
- Assisted clients with developing life skills such as budgeting, job search strategies, and socialization techniques.
Housing Case Manager
Eastern Carolina Housing Organization
Myrtle Beach
03.2017 - 09.2021
- Provided emotional support and advocacy for vulnerable populations facing discrimination due to race, gender identity or sexual orientation.
- Compiled monthly reports detailing program outcomes and successes achieved through case management efforts.
- Provided crisis intervention services when needed including emergency financial assistance, eviction prevention, mental health referrals.
- Negotiated leases with landlords on behalf of clients and provided ongoing support throughout the tenancy period.
- Provided referrals to community resources such as rental assistance, public benefits, legal services, employment programs.
- Provided crisis intervention services during emergency situations.
- Collaborated with partner organizations to coordinate services for clients experiencing homelessness or at risk of becoming homeless.
- Assisted clients in locating appropriate affordable housing options based on their income and other criteria.
- Maintained accurate records of client interactions utilizing a computerized database system.
- Advised tenants of their rights under local landlord tenant laws and regulations.
- Collaborated with other professionals to assess client needs.
Paralegal
Wadsworth Law
Myrtle Beach
12.2015 - 01.2017
- Conducted witness interviews and investigations to gather case-relevant information.
- Interpreted various types of legal documents including contracts and agreements.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Reviewed and summarized depositions, transcripts, and other legal documents for attorney review.
- Researched applicable statutes, codes, regulations, ordinances, and precedent cases.
- Coordinated and managed case files, ensuring all documents were accurately filed and easily accessible.
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Used WestLaw and LexisNexis to examine secondary sources, statutory, and case law and federal and state regulations.
Education
Bachelor of Science - Psychology
Walden University
Minneapolis, MN01-2021
Associate of Science - Paralegal Studies
South College
Knoxville, TN02-2000
Skills
- Case management and care coordination
- Crisis intervention and advocacy
- Community resource networking
- Legal compliance
- Housing negotiation
- Client assessment and referral
- Document drafting and pleadings
- Legal research
- Interpersonal skills
- Attention to detail
- Problem solving
- Client advocacy
- Emotional support
- Communication skills
- Clinical services
- Leadership and direction
- Resilience building
Timeline
Clinical Case Manager
The Willows at Red Oak
08.2022 - 10.2024
Recovery Support Specialist
Red Oak Behavioral Health
11.2021 - 08.2022
Housing Case Manager
Eastern Carolina Housing Organization
03.2017 - 09.2021
Paralegal
Wadsworth Law
12.2015 - 01.2017
Bachelor of Science - Psychology
Walden University
Associate of Science - Paralegal Studies
South College
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