Natalie Reeves
Wilmington
Summary
Dedicated professional with extensive experience at Tops Mops Cleaning Service, excelling in cleaning and sanitization. Proven ability to enhance customer satisfaction through effective communication and quality assurance. Skilled in deep cleaning and safe chemical handling, consistently delivering high standards of hygiene and organization in diverse environments.
Overview
5
5
years of professional experience
Work History
House Cleaner
Tops Mops Cleaning Service
03.2025 - Current
- Learned proper cleaning techniques and safety protocols to ensure a safe work environment.
- Assisted in maintaining cleanliness of residential spaces, adhering to client specifications and schedules.
- Gained experience using cleaning tools and equipment effectively for various surfaces and materials.
- Adapted quickly to different cleaning environments while ensuring high standards of hygiene were met.
- Organized cleaning supplies and equipment for efficient workflow during each job assignment.
- Followed detailed instructions to meet specific client requests for customized cleaning services.
Cashier/Cook
Hardees
06.2020 - 08.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to promote a welcoming environment.
- Assisted customers with menu inquiries and provided recommendations to enhance their experience.
- Ensured proper handling of cash, credit, and electronic payments for accurate financial reporting.
- Resolved customer complaints swiftly, maintaining high levels of satisfaction and loyalty.
- Collaborated with team members to meet peak service demands during busy shifts.
Education
High School Diploma -
Heide Trask High School
Rocky Point05.2024
Skills
- Cleaning and sanitization
- Customer service
- Housekeeping
- Bathroom sanitation
- Kitchen cleaning
- Floor cleaning
- Quality assurance
- Health and safety compliance
- Household management
- Deep cleaning expertise
- Clothes laundering
- Window cleaning
- Clutter removal
- Pet mess cleanup
Timeline
House Cleaner
Tops Mops Cleaning Service
03.2025 - Current
Cashier/Cook
Hardees
06.2020 - 08.2024
High School Diploma -
Heide Trask High School
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