NATALIE McDOUGAL

My goal is to use the skills and experience I have to further my career where I can continue to learn and grow, as well as share my knowledge with those I work with to create a positive environment in the work place. I am motivated, self-disciplined and hard working. My strengths are leadership, adaptability and integrity

• Overseeing and assessing customer service staff activities and providing performance related feedback
• Strategizing and monitoring the daily activities of customer service operations
• Assisting customer service staff with duties where needed
• Training staff in areas of customer service and company policies
• Working with Management to improve customer flow/processes to ensure proficient customer service
• Monitoring and authenticating customer monitoring portals, conducting system walk through activations, and working with Account Executives to troubleshoot and resolve account related issues
• Investigating and solving customer service complaints
• Maintain responsibility for daily monitoring/creating purchase requisitions for appropriate vendors through ERP-MRP system and converting requisitions to purchase orders
• Monitoring and tracking down Purchase Requisition approvers to ensure prompt approvals for requests with timely release of Purchase Orders
• Extracting reports from the MP2 and Oracle system to determine requirements
• Ensure compliance with the companies Purchasing Policies and Procedures, Code of Ethics, Values and adherence to relevant laws and regulations
• Interface with production and suppliers in order to schedule purchase orders of raw material to meet production demand
• Confirm supplier delivery dates for purchasing material and expedite orders when necessary
• Reconcile variances between purchase orders, invoices, shipments and packing slips