Natalie Gowan
Monroe
Summary
Experienced in managing daily operations within a high-volume restaurant environment, demonstrating strong leadership and organizational skills. Supervised team members to optimize workflow and enhance customer satisfaction, while training staff on food safety regulations. Developed promotional strategies that successfully engaged customers, and contributed to sales growth. Addressed customer inquiries and resolved complaints effectively, maintaining service quality and product knowledge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Co-Director
Monroe Nissan
Monroe
06.2025 - 08.2025
- Managed daily operations of the sales team to enhance customer service.
- Developed training programs for new staff to improve product knowledge.
- Coordinated promotional events to attract potential customers and boost sales.
- Coordinated communications between departments to ensure timely completion of projects.
- Conducted regular performance reviews with direct reports; provided feedback on strengths and weaknesses and areas of improvement.
- Provided leadership and guidance to team members in developing innovative solutions to organizational challenges.
- Collaborated with other directors on operational activities, including fundraising campaigns, staff management, and program development.
- Handled customer inquiries through phone and email communication.
- Managed follow-up communications to ensure customer satisfaction.
- Utilized CRM systems to maintain accurate customer records.
Assistant Manager
Little Caesars
Indian Trail
04.2025 - 07.2025
- Assisted in managing the daily operations of a high-volume pizza restaurant.
- Supervised team members to ensure efficient workflow and customer satisfaction.
- Trained staff on food safety regulations and best practices for food preparation.
- Implemented promotional strategies to enhance customer engagement and sales growth.
- Addressed customer inquiries and resolved complaints to maintain service quality.
- Maintained up-to-date knowledge of the company's products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
BDC/Car Salesperson
Keffer Hyundai
Matthews
10.2024 - 05.2025
- Assisted customers in selecting vehicles based on their needs and preferences.
- Maintained knowledge of inventory, including new and used vehicles available for sale.
- Developed strong relationships with customers to enhance their buying experience.
- Provided after-sale support, ensuring customer satisfaction post-purchase.
- Developed relationships with potential buyers through phone calls and emails.
Front Desk Manager
Enterprise Fitness
Monroe
02.2024 - 03.2025
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Created and maintained budgets, monitoring expenses to meet financial targets
- Developed strong relationships with key stakeholders, fostering partnerships for business growth opportunities
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Reviewed timesheets, wage calculations, and deductions to ensure compliance with company policies and legal requirements
- Maintained accurate inventory records by carefully documenting all incoming and outgoing products
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
Supervisor/Team Lead
Bojangles Coliseum
Charlotte
10.2023 - 07.2024
- Implemented quality control measures to maintain high standards for food preparation, presentation, and service
- Organized and coordinated concert programs, selecting appropriate repertoire for each performance
- Led a team of 20 bartenders, providing guidance and support to ensure efficient operations
Team Leader
Tropical Smoothie Cafe
Monroe
01.2023 - 02.2024
- Implemented effective communication strategies to foster collaboration and improve team productivity
- Monitored team performance and provided regular feedback to drive continuous improvement
- Successfully managed multiple projects simultaneously, ensuring timely delivery within budget constraints
Employee
Cinnaholic
Indian Trail
03.2022 - 03.2023
- Baker
- Cleaner
- FOH member
- Customer service
Skills
- Food safety
- Customer service
- Restaurant experience
- Catering
- Leadership
- Restaurant management
- Upselling
- Customer relationship management
- Problem solving
- Business goals
- Serving
- Basic math
- Sales
- Organizational skills
- phone etiquette
- Gym
- Shift management
- Hospitality
- POS
Personal Information
Certification
- Driver's License, 08/01/23 to 08/01/28
- ServSafe, 08/01/23 to 08/01/28
Timeline
Co-Director
Monroe Nissan
06.2025 - 08.2025
Assistant Manager
Little Caesars
04.2025 - 07.2025
BDC/Car Salesperson
Keffer Hyundai
10.2024 - 05.2025
Front Desk Manager
Enterprise Fitness
02.2024 - 03.2025
Supervisor/Team Lead
Bojangles Coliseum
10.2023 - 07.2024
Team Leader
Tropical Smoothie Cafe
01.2023 - 02.2024
Employee
Cinnaholic
03.2022 - 03.2023
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