Natalia Luz
Charlotte,NC
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills Proven track record in sales and relationship management, consistently exceeding targets. Adept at cash handling and suggestive selling, fostering warm connections with clients while ensuring satisfaction and loyalty. Committed to delivering excellence in every interaction.
Overview
5
5
years of professional experience
Work History
Server
Vavela Cafe
03.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Driver
Lyft
02.2025 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Coordinated efficient routes to avoid delays and optimize schedules.
Sales Representative Team Leader
Bio Company Cosmetics
01.2022 - 03.2025
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
- Expanded market reach by identifying untapped segments and developing targeted campaigns to attract new customers.
- Managed key accounts effectively, ensuring customer satisfaction and maintaining long-term partnerships.
Secretary
Dr Djalma Hospital
09.2020 - 03.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Education
N/a - Business
CPCC
Charlotte, NCSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Team collaboration
- Sales expertise
- Suggestive selling
- Relationship management
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
English
Professional Working
Timeline
Server
Vavela Cafe
03.2025 - Current
Driver
Lyft
02.2025 - Current
Sales Representative Team Leader
Bio Company Cosmetics
01.2022 - 03.2025
Secretary
Dr Djalma Hospital
09.2020 - 03.2022
N/a - Business
CPCC
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