Natalee Hayden
Wilmington,NC
Summary
Hello! My name is Natalee Hayden. I graduated in May of 2024 from high school and am now pursuing a Sociology degree at the University Of North Carolina, Wilmington. Throughout my education, I have gained a wide variety of skills, such as communicating efficiently and effectively with peers on a wide variety of topics, completing tasks promptly, successfully meeting deadlines, and working in a pressured environment. Also, I have been a part of the workforce since I turned 16 and have worked in many different environments. Some of the skills I've gained are entering data into computer systems, assisting customers over the phone and in person, providing exceptional customer service, de-escalating situations with ease, and providing a fun and safe environment for other co-workers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
North College Road Animal Hospital
07.2024 - 01.2025
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing client trust.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced client wait times by promptly checking in patients upon arrival at the clinic.
- Entered data from pet records and office visits into the computer system.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Contributed to a positive work environment through excellent teamwork and collaboration with staff members.
- Answered phone calls and messages for the lead veterinary physician, scheduled appointments, and handled patient inquiries.
Swim Instructor
Aqua Tots
11.2023 - 05.2024
- Collaborating with parents to track swimmers' progress and address concerns
- Performed safety inspections of pool facilities and equipment
- Developed personalized training plans for swimmers of all skill levels
- Provided one-on-one coaching for individuals seeking to improve their stroke technique
- Led group swim lessons for children ages 3-12
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
Receptionist
Venice Nail Salon
01.2023 - 08.2023
- Scheduled appointments and maintained office calendars
- Answered and directed phone calls and inquiries
- Managed front desk operations and provided excellent customer service
- Greeted and assisted visitors in a professional manner
- Maintained a clean and organized reception area
- Worked effectively in a fast-paced and high-pressure environment
- Improved client retention by providing exceptional customer service in person and over the phone.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered phones promptly and directed incoming calls to the correct offices.
- Resolved customer problems and complaints.
Food Runner
Harrisburg Family House
08.2022 - 03.2023
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Provided exceptional customer service by attentively listening to guests' concerns and addressing them accordingly.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Education
No Degree - Sociology
University of North Carolina At Wilmington
Wilmington, NC05.2028
High School Diploma -
Hickory Ridge Highschool
Harrisburg, NC05.2024
Skills
- Writing
- Strong Communication
- Organizational Skills
- Leadership
- Time Management
- Adaptable
- Creative
- Detail-oriented
- Collaborative
- Problem-solving
Websites
Personal Information
- Title: ABA Therapist
- Date of Birth: 01/14/06
Certification
- First Aid Certification - American Heart Association.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Veterinary Receptionist
North College Road Animal Hospital
07.2024 - 01.2025
Swim Instructor
Aqua Tots
11.2023 - 05.2024
Receptionist
Venice Nail Salon
01.2023 - 08.2023
Food Runner
Harrisburg Family House
08.2022 - 03.2023
No Degree - Sociology
University of North Carolina At Wilmington
High School Diploma -
Hickory Ridge Highschool
- First Aid Certification - American Heart Association.
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