Summary
Overview
Work History
Education
Skills
Timeline
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Nasiyah Wallace

Charlotte

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed; a dedicated and versatile professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks, Carowinds
Charlotte
03.2025 - Current
  • Delivered exceptional customer service during the daily morning rush, ensuring high satisfaction levels.
  • Engaged customers to elevate experience and effectively promote product offerings.
  • Executed cash register transactions with accuracy and attention to detail.
  • Maintained the cleanliness of the work area through diligent, proactive maintenance practices.
  • Facilitated training for new baristas on beverage preparation and operational procedures.
  • Greeted customers, took orders, and provided personalized beverage recommendations.
  • Remained composed during peak periods and special events, ensuring consistent quality service.
  • Addressed customer inquiries promptly while upholding professionalism.

Team Member

Cava
Charlotte
03.2025 - 05.2025
  • Delivered outstanding service by assisting customers in menu selections effectively.
  • Ensured cleanliness and organization of the work area consistently during shifts.
  • Executed payment processing at cash registers to maintain operational flow.
  • Trained new hires utilizing designated training materials for effective onboarding.
  • Conducted opening and closing responsibilities, such as restocking and display management.
  • Created a welcoming environment by greeting customers warmly upon entrance.
  • Established and nurtured relationships with colleagues and upper management.
  • Adapted quickly to different roles based on team requirements for increased productivity.

Sales Associate

Forever 21
Charlotte
10.2023 - 02.2025
  • Delivered exceptional product advice and style guidance, elevating customer service quality.
  • Maintained consistent visual merchandising standards, resulting in improved store appearance.
  • Organized merchandise restocking and display arrangements to enhance shopping experiences.
  • Informed customers about promotions and loyalty programs, boosting participation rates.
  • Resolved customer inquiries by locating items and providing personalized recommendations.
  • Handled cashier duties, ensuring accurate payment processing and change management.
  • Worked alongside the team to optimize efficiency and improve store operations.
  • Contributed to inventory control efforts through diligent stocktaking and management.

Education

High School Diploma -

Mallard Creek
Charlotte, NC
02-2025

Skills

  • Customer service
  • Team building
  • Visual merchandising
  • Employee training
  • Payment processing
  • Effective communication
  • Sales strategy
  • Time management
  • Friendly and outgoing
  • Sales expertise
  • Positive and professional
  • Excellent memory
  • Opening and closing duties
  • Product upselling

Timeline

Barista

Starbucks, Carowinds
03.2025 - Current

Team Member

Cava
03.2025 - 05.2025

Sales Associate

Forever 21
10.2023 - 02.2025

High School Diploma -

Mallard Creek

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Nasiyah Wallace