NASIR RAHMAN
Raleigh
Summary
Solution-oriented technical professional with 5+ years of experience supporting pre-sales, customer onboarding, device configuration, and network troubleshooting across telecom and smart-technology ecosystems. Skilled in delivering technical presentations, guiding customers through solution design, and providing both pre- and post-installation support. Strong communicator with experience mentoring teams, training users, and supporting field-sales initiatives. Currently advancing expertise in cybersecurity, systems, and IT infrastructure to strengthen technical credibility.
Overview
8
8
years of professional experience
Work History
Integrated Solutions Specialist
AT&T; Mobility
Raleigh-Durham
08.2022 - Current
- Deliver pre-sales technical assistance, helping customers understand fiber, wireless, IoT, and cloud-based solutions before installation.
- Conduct system pre-installation planning for fiber internet and Wi-Fi installations, ensuring customers are properly configured for smooth activation.
- Lead customer education sessions, technical onboarding, and mobile/cloud app setup
- Troubleshoot modems, CSI failures, network configuration issues, and device integrations, providing post-sales field support when needed.
- Present technical solutions to business and consumer customers, influencing adoption, and guiding product selection.
- Mentor peers and new specialists on device systems, internal processes, and customer experience improvements.
- Manage business and residential accounts, ensuring compliance with regulated processes and high-standard execution.
- Maintain detailed knowledge of system technologies, service updates, competitor offerings, and device capabilities.
Retail Mobile Expert | Retail Integration Specialist
T-Mobile
Cary
08.2020 - 05.2022
- Provided hands-on technical support for mobile devices, IoT hardware, network migrations, and software troubleshooting.
- Conducted customer demos and solution walkthroughs, contributing to sales growth and client retention.
- Assisted with the Sprint-T-Mobile network integration, training employees on new systems, SIM swaps, and technical workflows.
- Created and managed service tickets and facilitated coordinated repair efforts through Asurion systems.
Sales Supervisor
Sprint
Durham
05.2018 - 08.2020
- Managed a sales team across business accounts and retail clients, guiding them on technical device setup and troubleshooting.
- Conducted account analysis, product positioning, and customer solution design to optimize service performance.
- Led training, performance reviews, and technical coaching for team members.
Education
Bachelor of Science - Criminal Justice
North Carolina Central University
Durham, NC12.2017
Skills
- Mobile device management
- Wireless network systems
- Troubleshooting networks
- SIM/eSIM setup
- Cloud-based applications
- MS Office
- Network troubleshooting
- Customer relationship management
- Technical support
- Pre-sales assistance
- Technical training
- Problem solving
- Solution presentation
- Salesforce CRM experience
- Product knowledge
- Product demonstration
- Network configuration
- Client relations
- Power BI analytics
- Oracle solutions
- OPUS and OPUSmobile platforms
- Data management systems (DMP)
- Designing customer solutions
- Account management techniques
- Expertise in CRM tools
Projects And Professional Development
Cybersecurity Learning & Development, Pursuing Google Cybersecurity Professional Certificate & CompTIA Security+., Developing skills in SIEM tools, threat analysis, incident response, and network security fundamentals.
Accomplishments
Top Performer Q2-Q4 AT&T Integrated Solutions Channel Southeast 2023
Timeline
Integrated Solutions Specialist
AT&T; Mobility
08.2022 - Current
Retail Mobile Expert | Retail Integration Specialist
T-Mobile
08.2020 - 05.2022
Sales Supervisor
Sprint
05.2018 - 08.2020
Bachelor of Science - Criminal Justice
North Carolina Central University