Desired Job Title
Practice Manager, RVTRegistered Veterinary Technician/Shift LeadVeterinary AssistantPractice ManagerWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Charlotte, NC
Open to relocation: No
Open To Work
Verified
This profile is verified using an email address.
Naomi Orozco
Charlotte
Work Preference
Summary
Accomplished practice manager specializing in team leadership and compliance. Demonstrated success in streamlining processes to boost operational efficiency. Proficient in overseeing performance metrics and budgets, contributing to excellence in patient care through teamwork. Honored as Regional Practice Manager of the Year 2025 and achieved 80/80 MVH Engagement Leader recognition.
Overview
15
15
years of professional experience
Work History
Practice Manager, RVT
Banfield Pet Hospital
Charlotte
03.2017 - Current
- Directed daily operations of veterinary practice, promoting efficient workflow and superior patient care.
- Coordinated appointment scheduling and patient visits to enhance patient flow and clinic efficiency.
- Led medical team by providing motivation and constructive feedback, fostering a collaborative environment to meet departmental goals.
- Created comprehensive training programs to enhance staff skills and knowledge base.
- Implemented new technology systems into existing workflows, streamlining operations and improving service delivery.
- Sustained optimal inventory levels for medical supplies, ensuring readiness for patient needs.
- Monitored compliance with veterinary regulations to maintain high industry standards.
- Addressed escalated customer service issues swiftly while maintaining professionalism.
Registered Veterinary Technician/Shift Lead
Banfield Pet Hospital
Charlotte
08.2012 - 02.2017
- Communicated test results and necessary services with clients for enhanced pet well-being.
- Participated in continuing education to stay updated on veterinary technological advances.
- Instructed staff on proper animal handling per safety protocols to reduce risks.
- Executed routine dental cleanings using ultrasonic scalers and polishers efficiently.
- Delivered exceptional service to pet owners, fostering loyalty and repeat business.
- Coordinated healthcare needs with veterinarians, following orders meticulously.
- Cared for animals post-operation by monitoring vitals and progress closely.
- Supported euthanasia procedures with care and empathy.
Veterinary Assistant
Banfield Pet Hospital
Charlotte
03.2011 - 07.2012
- Assisted veterinarians in examinations and treatments, improving animal health outcomes.
- Educated pet owners on nutrition and preventive care, promoting better health outcomes for animals.
- Provided compassionate support to pet owners during visits and procedures, improving their overall experience.
- Coordinated client appointments and maintained accurate patient records, facilitating efficient operations.
- Ensured safety for staff and pets by restraining animals during examinations.
- Maintained sterile environments by preparing surgical instruments for procedures effectively.
- Gathered specimens for laboratory analysis to assist in diagnostics.
- Cleaned exam rooms thoroughly between appointments to uphold cleanliness standards.
Education
Associate of Applied Science - Veterinary Technology
Gaston College
Dallas, NC08-2012
Skills
- Operational management
- Compliance with regulations
- Quality control
- Process optimization
- Operational efficiency
- Performance evaluation
- Team leadership
- Effective written communication
- Goal development
Timeline
Practice Manager, RVT
Banfield Pet Hospital
03.2017 - Current
Registered Veterinary Technician/Shift Lead
Banfield Pet Hospital
08.2012 - 02.2017
Veterinary Assistant
Banfield Pet Hospital
03.2011 - 07.2012
Associate of Applied Science - Veterinary Technology
Gaston College