Naomi O. Acklin
Triangle Springs
Morrisville
Summary
Dynamic professional with a proven track record in training staff, resolving concerns, and supporting daily operations in fast-paced team environments. Expertise in coordination and patient care developed within a high-pressure healthcare setting enhances the ability to ensure smooth transitions and maintain high levels of patient satisfaction. Strong communication and organizational skills facilitate effective collaboration across diverse teams. Eager to transition into a new field and leverage transferable skills to make a positive impact in varied settings.
1
Certification
2
years of professional experience
Work History
Discharge Coordinator
3 Months- Educated patients and families on discharge instructions and available community resources.
- Worked collaboratively with clinical and non-clinical team members to solve complex discharge issues.
- Promoted a collaborative environment among colleagues by sharing best practices for efficient coordination across departments involved in the discharge process.
- Streamlined workflow by developing efficient systems for tracking patients'' progress throughout their hospital stay.
- Collaborated with interdisciplinary teams to ensure optimal patient care and smooth transitions between healthcare providers.
- Reduced readmission rates by 77% through thorough review of patient records and implementation of individualized care plans.
- Coordinated patient discharge plans to ensure smooth transitions from care settings.
Food Service Worker (Hospice & Inpatient Units)
5 Months- Provided compassionate daily support to medically vulnerable and hospice patients.
- Collaborated with interdisciplinary healthcare teams to support patient comfort and well-being.
- Strengthened crisis-awareness, empathy, and client-centered communication skills.
- Assisted in inventory management by monitoring stock levels and restocking supplies as needed increasing speed of operations by 20%.
- Maintained cleanliness of kitchen and dining areas to ensure compliance with health standards.
- Prepared and served food items following safety and sanitation guidelines.
BSW Intern (Food Insecurity Initiative)
3 Months- Developed a research-based intervention model addressing food insecurity among college students.
- Collected and analyzed campus-wide data to identify systemic barriers to food access.
- Collaborated with campus and community partners to improve long-term nutrition support systems, increasing pantry usage by 35%.
- Proposed sustainable strategies for emergency food distribution and pantry usage.
- Developed educational materials to raise awareness about available pantry services and support systems.
- Collaborated with team members to develop outreach programs for underserved populations.
- Assisted clients in accessing food resources and social services to enhance well-being.
- Maintained accurate client records, ensuring confidentiality and compliance with ethical standards.
- Developed culturally sensitive treatment plans, respecting diverse backgrounds of clients served.
Pharmacy Technician
11 Months- Assist pharmacists in processing prescriptions while maintaining HIPAA compliance.
- Manage insurance claims, medication inventory, and patient inquiries.
- Provide customer service in a high-volume healthcare environment requiring accuracy and confidentiality.
- Processed and dispensed prescription medications accurately and efficiently increasing completed prescription sales by 15% .
- Assisted pharmacists in medication therapy management and patient consultations.
Lead Advocate / Intern
1 Year 7 Months- Assessed needs and coordinated housing assistance for individuals and families experiencing housing instability to promote long-term stability.
- Coordinated outreach efforts to connect clients with essential rental assistance legal aid resources, ensuring access to community programs and emergency support.
- Guided clients in developing budgets and setting financial goals while navigating resources to enhance housing stability.
- Maintained comprehensive records and consistent communication for effective tracking of multiple active cases.
- Collaborated with community partners and service providers to coordinate wraparound support services.
- Utilized trauma-informed, culturally responsive approaches to support individuals facing housing crises.
- Advocated for clients' needs, ensuring access to essential resources and services.
- Mentored team members on advocacy best practices and client relationship management, recruiting over 8 new volunteers.
- Established strong relationships with clients to understand their needs and provide tailored support.
- Achieved successful outcomes for clients through meticulous case preparation and persuasive presentations in hearings or meetings.
Secretary/ Intern
3 Months- Researched and identified scholarship opportunities to assist applicants. Supported scholarship application processes to improve submission efficiency. Developed outreach strategies to enhance accessibility for prospective scholarship recipients.
- Developed and implemented strategies to improve communication and rapport with DCABP representatives.
- Engaged with Mayor Bell to drive campaign improvements and elevate political outreach efforts.
- Engaged with PAC5 to support strategic enhancements in Durham County neighborhoods and community objectives.
- Partnered with team members on projects designed to strengthen community involvement and participation.=
- Assisted in preparing reports and presentations for community outreach initiatives.
- Managed scheduling and coordination of community meetings and events.
Clinical Internship (Shadow LCSW) — Group Therapy
4 Months- Collaborated with licensed clinical social worker to enhance therapeutic group dynamics and foster recovery among participants.
- Performed thorough patient assessments and created individualized treatment plans to ensure effective therapeutic support.
- Facilitated positive group dynamics and increased patient engagement through the application of trauma-informed care principles.
- Developed and maintained comprehensive documentation for clinical sessions, enhancing the quality of behavioral observation notes and support materials.
- Developed and implemented individualized treatment plans for 15 clients for optimal client outcomes.
Education
Bachelor of Arts - Social Work
- Honor Roll 2023-2025
- Dean's List 2023-2025
- Honoree of Dr. John B. Turner Award
- 3.9 GPA
Skills
Comprehensive case advocacy
Trauma-aware practices
Crisis management assistance
Behavioral wellness guidance
Psychosocial evaluation
Resource identification and referrals
Cultural Competency
Effective conflict resolution
Group Therapy Observation
Discharge planning
Healthcare regulations
Care coordination
HIPAA compliance
Patient support
Accomplishments
- 350+ hours of community service focused on advocacy and social-service–based commitment
- Social Work Society — President & Secretary
- Active Minds — President-Elect
- NASW Member
- Dr. John B. Turner Award Recipient
- SECU Research Scholar
Certification
Spanish - Elementary Proficiency
Duolingo score of 15, increasing daily streak of 318 days (as of Jun 18, 2026)
Timeline
Discharge Coordinator
Triangle Springs
03.2026 - Current
Food Service Worker (Hospice & Inpatient Units)
Veterans Affairs Medical Center
10.2025 - 03.2026
BSW Intern (Food Insecurity Initiative)
NCCU Campus Pantry & Social Work Department
09.2025 - 12.2025
Secretary/ Intern
Durham Committee on the affairs of Black People community (DCABP)
05.2025 - 08.2025
Pharmacy Technician
CVS Pharmacy
01.2025 - 12.2025
Clinical Internship (Shadow LCSW) — Group Therapy
Triangle Changes
01.2025 - 05.2025
Lead Advocate / Intern
Community Empowerment Fund (CEF)
05.2024 - 12.2025
North Carolina Central University
Bachelor of Arts from Social Work