Nansha Kalonji

• As the hotel manager, I am responsible for all aspects of the hotel's operation, working collaboratively with the different departments in the support office
• Creating the optimal working climate enables the hotel team to deliver the desired guest experience
• Actively seek ways to empower and inspire the hotel team to lead, train, and coach the hotel team to improve service and support the operational success of citizenM
• Develop and nurture talent within the team and provide feedback via monthly and yearly evaluations oversee hotel staffing to ensure efficient workforce management maintain the hotel environment and building to ensure a clean, safe and comfortable experience in accordance with citizenM brand promises demonstrate exceptional product knowledge of canteenM, societyM and CloudM and with that overseeing F&B revenue targets and purchasing of all food and beverage items and hotel operating equipment manage stock in line with fluctuating levels of business, minimizing waste, and delivering a monthly stock report regularly report to the support office on financial performance of the hotel, payroll, invoicing, and human resources maximise revenue opportunities and control costs in line with budgets, while providing added value to hotel guests cash management represent citizenM within Washington DC, promoting the company values to an external audience in support of growth establish and maintain strong relationships with local strategic partners and third parties inc.

• Part of the opening team of the new hotel in Brickle Miami, covering up as assistant manager at the Boston location

Lead, inspire, and coach the Ambassador team to provide exceptional service and support hotel operations.
Ensure a strong understanding of citizenM brand values among Ambassadors.
Conduct training and provide feedback to develop talent within the team.
Demonstrate effective problem analysis and decision-making skills.
Create and manage shift schedules, assign tasks, and maintain proper coverage.
Organize personal work and ensure compliance with relevant legislation.
Prioritize guest satisfaction through welcoming guests, facilitating check-ins and check-outs, and maintaining a clean environment.
Provide local knowledge and assistance to enhance guest experiences.
Manage reservations and handle administrative tasks using hotel systems.
Oversee meeting rooms and functions if applicable.
Maintain product knowledge and manage F&B revenue targets.
Coordinate with Housekeeping and Engineering to manage hotel room inventory.
Report hotel revenue and handle cash responsibly.
Manage purchasing of F&B items and hotel equipment, minimizing waste.
Promote respect for the property and a positive work environment.

Making sure everyone is greeted with a smile as soon as they enter; assisting visitors at the self-check-in kiosks (there is no reception desk here); preparing and serving hot and cold local food; brewing delicious coffee or mixing a signature cocktail; acting as a secret concierge for the city, advising visitors on the best places to visit, eat, shop, or party; keeping the living room and the canteen clean; and setting up food displays for the next shift