Nancy W. Dahlberg
Cary
Summary
Human Resources professional with extensive experience in world class, Fortune 500, global, multi-site organizations. Exceptional ability to partner strategically with senior management to guide employees and businesses through complex change and organizational transformations; can navigate diverse groups of employees from all levels through processes that culminate in commitment to, and ownership of projects and results.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Vice President, Human Resources
Continuum Global Solutions
01.2019 - 08.2025
- Company Overview: $400M, 15,000 Employee Business Process Outsourcing Company
- Human Resources Partner for Government, Financial Services, Telecommunications, Media, Healthcare and Pharmaceutical businesses in US, Jamaica, India and Philippines providing call center, back office, technical support and inside sales to deliver outstanding service for customers and clients.
- Lead team of HR Professionals to provide full range of HR Services and strategic leadership support for 10,000 remote and onsite employees in 4 countries. Provide HR expertise to include:
- Employee Relations
- Training and development
- Legal Compliance and Investigations
- Performance and Retention
- Policy development, implementation, and interpretation
- Compensation and Benefits
- Performance Management
Human Resources Vice President/Sr. Director
Conduent, Inc. (formerly Xerox Business Services)
01.2006 - 01.2019
- Company Overview: $6.5B Business Process Outsourcing and IT Services, Fortune 500 company
- HR Business Partner for Healthcare, Telecom, and Government business groups consisting of 12,000 Call Center and Transaction Processing employees globally.
- Provided HR support for exempt and non-exempt employees in all areas of employee relations, performance management, legal compliance and investigations, training and development, compensation, benefits and policies and procedures.
- Reduced unemployment cost by $500,000/year
- Reduced Ethics and Dispute Resolution complaints to .01% of population
- Developed and implemented process and procedures
- Provided HR consultation and support for escalated issues
Human Resources Manager
STANLEY BOSTITCH
01.2001 - 01.2004
- Company Overview: $550M division of Stanley Works Corporation, a $2B, Fortune Company
- Managed Human Resources needs for all salaried employees (Finance, Engineering, Sales, Marketing, Customer Service, Information Technology, New Product Development) including: recruitment, retention, compensation, communications, employee relations, performance management; change management; training and development.
- Reduced cost per hire by 84% from $35,000 to $5,600
- Reduced voluntary turnover by 25% from 7.5% to 5.5%
Learning & Education Manager
ACOSTA SALES & MARKETING
01.2000 - 01.2001
- Company Overview: 10,000 employees in 70 locations in the United States
- Managed training and development activities for over 5,000 employees in 35 locations.
- Formulated training policies and procedures.
- Designed, implemented, and conducted training to meet organizational needs.
- Facilitated key learning initiatives throughout the organization.
- Developed and executed competency models for key positions within organization.
Manager, Continuous Improvement
TEXTRON INC.
01.1987 - 01.1999
- Company Overview: $11B, Fortune 100 Company with 65,000 employees worldwide.
- Managed Continuous Improvement process that incorporated: process improvement workshops (Kaizen, 5S, etc.); performance measurement; employee development; design and development of process improvement training and facilitation; and project team management.
- Led an integrated and customized Continuous Improvement process based on balanced scorecard metrics, best practices and knowledge transfer.
- Directed over 100 change agents in 15 countries in a strategic change process from holding to operating company.
- Provided Human Resources support to 35 divisions worldwide.
- Directed corporate executive learning and development programs.
- Worked with senior management to develop companywide succession planning methodology
Education
BS - Management
Lesley College
Cambridge, MASkills
- Excel proficiency
- Presentation design
- Data access
- Experienced with Word
- Problem-solving methodologies
Accomplishments
- Strategic Operational Business Partner, and HR support to 15,000+ Outsourcing/Call Center and Transaction Processing employees.
- Major Accomplishments:
- Reduced attrition 5%
- Revamped hiring process
- Improved new hire training
- Supervisor/Coach training and certification
- Reduced layers of management by 3 levels resulting in $10M annual savings
- Improved productivity by 3% and $15M savings
Certification
Corporate Executive Board - HR Leadership Academy
Strategic Deployment
Situational Leadership II
360 degree Assessments
Training Needs Analysis
Employment Law and Union Avoidance
Timeline
Vice President, Human Resources
Continuum Global Solutions
01.2019 - 08.2025
Human Resources Vice President/Sr. Director
Conduent, Inc. (formerly Xerox Business Services)
01.2006 - 01.2019
Human Resources Manager
STANLEY BOSTITCH
01.2001 - 01.2004
Learning & Education Manager
ACOSTA SALES & MARKETING
01.2000 - 01.2001
Manager, Continuous Improvement
TEXTRON INC.
01.1987 - 01.1999
BS - Management
Lesley College
Training
- Corporate Executive Board HR Leadership Academy
- Cultural Awareness
- Strategic Deployment
- Situational Leadership II
- 360 degree assessments
- Baldridge Quality Training
- Training Needs Analysis
- Employment Law
- Union Avoidance
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