Nancy Tamayo
Durham
Summary
Dynamic Assistant Manager with proven success at Fashion Q, excelling in customer service and team leadership. Expert in cash handling and decision-making, I effectively resolved customer concerns, enhancing satisfaction. Bilingual in Spanish, I fostered a welcoming environment, contributing to a seamless guest experience and operational excellence.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Fashion Q
Durham, NC
01.2025 - 01.2026
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition
Front Desk
Quality Inn Hotel
Durham Nc
06.2023 - 01.2025
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Maintained an organized front desk area, including managing reservations, handling mail/packages, and coordinating guest requests
- Assisted with guest check-out process by reviewing charges, processing payments accurately, and addressing any billing discrepancies
- Handled guest complaints or concerns professionally and resolved them effectively to ensure guest satisfaction
Education
High School Diploma -
Lamar Consolidated High School
Richmond, TXAssociate of Arts - Paralegal Associate
Durham Technical Community College
Durham, NCSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Bilingual writing (SPANISH)
- Bilingual oral communication (SPANISH)
Timeline
Assistant Manager
Fashion Q
01.2025 - 01.2026
Front Desk
Quality Inn Hotel
06.2023 - 01.2025
High School Diploma -
Lamar Consolidated High School
Associate of Arts - Paralegal Associate
Durham Technical Community College