Nancy Philhower
Calabash
Summary
Dynamic and results-driven professional with extensive experience at Swezey’s, excelling in customer service and team leadership. Proven ability to enhance sales through strategic inventory management and effective training programs. Strong problem-solving skills complemented by a commitment to fostering collaboration and optimizing operational efficiency.
Overview
44
44
years of professional experience
Work History
Sales Associate
Hobby Lobby
Bluffton, SC
08.2021 - 03.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote store layout efficiency.
- Processed transactions accurately and efficiently at point-of-sale systems.
- Collaborated with team members to restock inventory and ensure product availability.
- Learned company policies and procedures to provide effective support to management.
Recess Monitor
Clayton Huey Elementary School
Moriches, NY
09.2019 - 06.2021
- Supervised student interactions to ensure safety and promote positive behavior during recess.
- Facilitated organized play activities, enhancing engagement and cooperation among students.
- Monitored and evaluated student conduct, addressing conflicts promptly to maintain a supportive environment.
- Collaborated with teachers to develop strategies for improving recess dynamics and student well-being.
- Established clear expectations for conduct during recess time through consistent reinforcement of rules and guidelines.
- Provided feedback to school administration on student behavior trends, contributing to overall program improvements.
Lead Officer
Department of Homeland Security
Islip, NY
10.2006 - 10.2016
- Led cross-functional teams to enhance security protocols and procedures.
- Developed and implemented training programs for new officers on operational standards.
- Analyzed complex data sets to inform strategic decision-making and resource allocation.
- Coordinated inter-agency collaboration to streamline emergency response initiatives.
- Mentored junior officers, fostering professional growth and enhancing team performance.
- Frequently inspected production area to verify proper equipment operation.
Store Manager
Swezey’s,Department Store
Patchogue, NY
04.1978 - 10.2003
- Led daily store operations, optimizing inventory management and visual merchandising.
- Developed staff training programs to enhance customer service and product knowledge.
- Implemented promotional strategies to increase sales and improve customer engagement.
- Analyzed sales data to identify trends and adjust stock levels accordingly.
- Managed team performance through regular evaluations and constructive feedback sessions.
- Addressed customer inquiries and resolved issues promptly, enhancing satisfaction rates.
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
High School Diploma -
Buffalo Avenue High School
Medford, NYSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Hobby Lobby
08.2021 - 03.2022
Recess Monitor
Clayton Huey Elementary School
09.2019 - 06.2021
Lead Officer
Department of Homeland Security
10.2006 - 10.2016
Store Manager
Swezey’s,Department Store
04.1978 - 10.2003
High School Diploma -
Buffalo Avenue High School