Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Medlin

Princeton,NC

Summary

Dynamic and results-driven professional with experience at Eyemart Express LLC, excelling in optical dispensing and customer service. Proven ability to enhance sales through effective communication and problem-solving. Skilled in optical measurements and insurance billing, fostering strong client relationships while ensuring optimal eyewear comfort and satisfaction.

Hardworking and motivated Apprentice Optician with significant exposure to sales, service and administrative functions. Skillful educating patients, managing documentation and updating digital records. Currently pursuing licensure in NC

Overview

20
20
years of professional experience

Work History

Apprentice Optician

Eyemart Express LLC
12.2019 - Current
  • Managed inventory of optical products, ensuring availability and organization of merchandise.
  • Educated patients on proper lens care, maintenance, and fitting procedures for optimal comfort.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Provided attentive follow-up care, addressing any concerns or adjustments needed for optimal eyewear comfort and effectiveness.

Customer Service Representative

Carolina Pottery
05.2015 - 12.2019
  • Maintained accurate cash drawer balance throughout shifts to prevent discrepancies.
  • Assisted in training new cashiers on company policies and operational procedures.
  • Monitored inventory levels at the cashier station, alerting management of shortages.
  • Developed strong relationships with regular customers, fostering a welcoming environment.
  • Handled returns and exchanges professionally while adhering to company policy guidelines, ensuring satisfactory resolutions for customers.
  • Trained new employees on cashier operations, fostering competence in register use, customer interaction techniques, and store policies.
  • Utilized POS system to handle customer cash and credit card transactions.

Manager

Liberty Tax Service
11.2005 - 04.2015
  • Taught a 10 week and a 1 week class each year on preparing taxes.
  • Prepared federal and state tax returns for individuals and small businesses, ensuring compliance with regulations.
  • Reviewed financial documents to identify discrepancies and optimize tax positions for clients.
  • Provided expert guidance on tax deductions and credits to maximize client benefits.
  • Maintained up-to-date knowledge of evolving tax laws to ensure accurate filing procedures.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Reduced errors through meticulous review of financial documents and double-checking calculations.


Education

High School Diploma - Medical Billing

Wayne Community College
Goldsboro, NC

High School Diploma -

Southern Wayne
Dudley
06-1998

Skills

  • Customer service
  • Optical measurements
  • Adjusting eyewear
  • Maintaining cleanliness
  • Optical dispensing
  • Insurance billing
  • Teamwork and collaboration
  • Problem-solving abilities
  • Decision-making

Timeline

Apprentice Optician

Eyemart Express LLC
12.2019 - Current

Customer Service Representative

Carolina Pottery
05.2015 - 12.2019

Manager

Liberty Tax Service
11.2005 - 04.2015

High School Diploma - Medical Billing

Wayne Community College

High School Diploma -

Southern Wayne

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Nancy Medlin