Nancy Dahlberg
Cary
Summary
Dynamic Human Resources professional with extensive experience leading global, multi-site organizations, including Fortune 500 companies. Proven track record of strategically partnering with senior management to facilitate complex change initiatives and drive organizational transformations. Adept at engaging diverse employee groups at all levels, fostering commitment and ownership of projects that deliver impactful results. Committed to creating a culture of collaboration and continuous improvement within the workplace.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Vice President, Human Resources
Continuum Global Solutions
01.2019 - 01.2025
- Lead team of HR Professionals to provide full range of HR Services and strategic leadership support for 10,000 remote and onsite employees in 4 countries.
- Provide HR expertise to include: Employee Relations, Training and development, Legal Compliance and Investigations, Performance and Retention, Policy development, implementation, and interpretation, Compensation and Benefits, Performance Management.
- Key contributor for acquisitions and divestitures
- Provided HR expertise for due diligence and organizational alignment
- Employee onboarding and integration
- Communication plans
- Policy alignment
- Reduced attrition 5%
- Early identification of at risk employees
- Develop retention plans
- Identify and develop underperforming supervisors and managers
- Onboarded and integrated 5,000-8,000+ seasonal employees annually
- Revamped hiring process
- Improved new hire training
- Supervisor/Coach training and certification
- Reduced layers of management resulting in $10M annual savings
- Improved productivity by 3% and $15M savings
- Company Overview: 15,000 Employee Business Process Outsourcing Company. Human Resources Partner for Government, Financial Services, Telecommunications, Media, Healthcare and Pharmaceutical businesses in US, Jamaica, India, Mexico, Europe, Dominican Republic and Philippines providing call center, back office, technical support and inside sales to deliver outstanding service for customers and clients.
Human Resources Vice President/Sr. Director
Conduent, Inc. (formerly Xerox Business Services)
01.2006 - 01.2019
- HR Business Partner for Healthcare, Telecom, and Government business groups consisting of 12,000 Call Center and Transaction Processing employees globally.
- Provided HR support for exempt and non-exempt employees in all areas of employee relations, performance management, legal compliance and investigations, training and development, compensation, benefits and policies and procedures.
- Reduced unemployment cost by $500,000/year.
- Reduced Ethics and Dispute Resolution complaints to .01% of population.
- Developed and implemented process and procedures.
- Provided HR consultation and support for escalated issues.
- $6.5B Business Process Outsourcing and IT Services, Fortune 500 company.
- Company Overview: $6.5B Business Process Outsourcing and IT Services, Fortune 500 company.
Education
BS - Management
Lesley University
Cambridge, MASkills
- Strategies for enhancing employee engagement
- Policy design and application
- Resource optimization strategies
- Development of training programs
- Legal compliance expertise
- Strategic HR planning
- Acquisition strategy implementation
- Change management expertise
- Data analysis proficiency
- Skilled in Microsoft Office
- Problem-solving methodologies
- Skilled in SAP system management
Certification
- Corporate Executive Board - HR Leadership Academy
- Strategic Deployment
- Situational Leadership II
- 360 degree Assessments
- Training Needs Analysis
- Employment Law and Union Avoidance
Timeline
Vice President, Human Resources
Continuum Global Solutions
01.2019 - 01.2025
Human Resources Vice President/Sr. Director
Conduent, Inc. (formerly Xerox Business Services)
01.2006 - 01.2019
BS - Management
Lesley University