Nancy Casey

US Navy

Norfolk

12.2019 - Current

Maintained computer systems and networks for operational readiness.
Diagnosed hardware and software issues efficiently.
Provided technical support to personnel and end users.
Configured network devices and ensured secure connections.
Assisted in the installation of new software applications.
Documented system changes and troubleshooting procedures clearly.
Trained junior staff on equipment usage and best practices.
Collaborated with teams to improve system performance and reliability.
Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Devised automation, backup and recovery protocols to preserve and safeguard data.
Maintained records of software license agreements and other documentation related to information systems operations.
Set up new workstations by installing necessary hardware components and configuring operating systems and applications.
Evaluated existing IT infrastructure against industry standards for efficiency and reliability improvement opportunities.
Configured routers, firewalls, switches, wireless access points, VPNs. according to best practices.
Scheduled preventive maintenance activities such as virus scans or backups.
Participated in disaster recovery drills to ensure that procedures are effective and efficient when needed.
Deployed updates using automated tools such as Microsoft SCCM or WSUS.

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Work Preference